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Newbie
Posts: 3
Registered: ‎04-12-2016

A110 - Hard resetting link after SSD firmware upgrade

[ Edited ]

System: HP Omen 15-5003nl
OS:  Linux Elementary Freya 0.3.2 64bit (and Windows 10 64bit)

SSD: SanDisk A110 SD6PP4M-256GB-1006

SSD Firmware: A200906

Kernel: 3.19.0-58-generic and 4.4.6-040406-generic

I recently upgraded my SSD firmware and it fixed a serious ahcpi freeze bug on Windows partition (http://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/HP-Omen-system-hangs/td-p/4990788). Sometimes the system freezed some seconds with Linux OS too, so I hoped to resolve all problems with this new firmware.

On the contrary, now my dmesg is full of:

5/4/2016 00:40:26 Dago kernel [ 322.113563] ata5.00: exception Emask 0x10 SAct 0x20000000 SErr 0x50000 action 0xe frozen
5/4/2016 00:40:26 Dago kernel [ 322.113567] ata5.00: irq_stat 0x00400000, PHY RDY changed
5/4/2016 00:40:26 Dago kernel [ 322.113569] ata5: SError: { PHYRdyChg CommWake }
5/4/2016 00:40:26 Dago kernel [ 322.113572] ata5.00: failed command: WRITE FPDMA QUEUED
5/4/2016 00:40:26 Dago kernel [ 322.113575] ata5.00: cmd 61/48:e8:00:3e:7e/01:00:16:00:00/40 tag 29 ncq 167936 out
5/4/2016 00:40:26 Dago kernel [ 322.113575] res 40/00:e4:00:f7:32/00:00:19:00:00/40 Emask 0x10 (ATA bus error)
5/4/2016 00:40:26 Dago kernel [ 322.113577] ata5.00: status: { DRDY }
5/4/2016 00:40:26 Dago kernel [ 322.113580] ata5: hard resetting link
5/4/2016 00:40:27 Dago kernel [ 322.838234] ata5: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
5/4/2016 00:40:27 Dago kernel [ 322.839183] ata5.00: configured for UDMA/33
5/4/2016 00:40:27 Dago kernel [ 322.839247] ata5: EH complete 

209 errors in 20minutes.

I did a system ssd check and no errors are found. This is my smartctl log:

smartctl 6.2 2013-07-26 r3841 [x86_64-linux-4.1.0-040100-generic] (local build)
Copyright (C) 2002-13, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Device Model:     SanDisk SD6PP4M-256G-1006
Serial Number:    144042400840
LU WWN Device Id: 5 001b44 c952d9848
Firmware Version: A200906
User Capacity:    256.060.514.304 bytes [256 GB]
Sector Size:      512 bytes logical/physical
Rotation Rate:    Solid State Device
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ACS-2, ATA8-ACS T13/1699-D revision 6
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Tue Apr  5 00:45:00 2016 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82) Offline data collection activity
                    was completed without error.
                    Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
                    without error or no self-test has ever 
                    been run.
Total time to complete Offline 
data collection:        (  120) seconds.
Offline data collection
capabilities:            (0x53) SMART execute Offline immediate.
                    Auto Offline data collection on/off support.
                    Suspend Offline collection upon new
                    command.
                    No Offline surface scan supported.
                    Self-test supported.
                    No Conveyance Self-test supported.
                    Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                    power-saving mode.
                    Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                    General Purpose Logging supported.
Short self-test routine 
recommended polling time:    (   2) minutes.
Extended self-test routine
recommended polling time:    (  21) minutes.
SCT capabilities:          (0x003d) SCT Status supported.
                    SCT Error Recovery Control supported.
                    SCT Feature Control supported.
                    SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   100   100   002    Pre-fail  Always       -       0
  5 Reallocated_Sector_Ct   0x0033   100   100   005    Pre-fail  Always       -       0
  9 Power_On_Hours          0x0032   095   095   ---    Old_age   Always       -       2351
 12 Power_Cycle_Count       0x0032   100   100   ---    Old_age   Always       -       535
170 Unknown_Attribute       0x0033   100   100   010    Pre-fail  Always       -       0
171 Unknown_Attribute       0x0032   100   100   ---    Old_age   Always       -       0
172 Unknown_Attribute       0x0032   100   100   ---    Old_age   Always       -       0
173 Unknown_Attribute       0x0033   099   099   005    Pre-fail  Always       -       154626949121
174 Unknown_Attribute       0x0032   100   100   ---    Old_age   Always       -       47
183 Runtime_Bad_Block       0x0032   253   253   ---    Old_age   Always       -       0
184 End-to-End_Error        0x0033   100   100   097    Pre-fail  Always       -       0
187 Reported_Uncorrect      0x0032   100   100   ---    Old_age   Always       -       0
188 Command_Timeout         0x0032   070   002   ---    Old_age   Always       -       870
190 Airflow_Temperature_Cel 0x0022   051   025   014    Old_age   Always       -       49
196 Reallocated_Event_Count 0x0032   100   100   ---    Old_age   Always       -       0
199 UDMA_CRC_Error_Count    0x0032   100   100   ---    Old_age   Always       -       0
243 Unknown_Attribute       0x0032   100   100   ---    Old_age   Always       -       517979766784

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%      2348         -
# 2  Short offline       Completed without error       00%      2330         -
# 3  Short offline       Completed without error       00%      2311         -
# 4  Short offline       Completed without error       00%      2260         -
# 5  Short offline       Completed without error       00%      2231         -
# 6  Short offline       Completed without error       00%      2204         -
# 7  Short offline       Completed without error       00%      2163         -
# 8  Short offline       Completed without error       00%      2105         -
# 9  Short offline       Completed without error       00%      2023         -
#10  Short offline       Completed without error       00%      1995         -
#11  Short offline       Completed without error       00%      1976         -
#12  Short offline       Completed without error       00%      1905         -
#13  Extended offline    Interrupted (host reset)      00%      1894         -
#14  Short offline       Completed without error       00%      1893         -
#15  Extended offline    Completed without error       00%      1893         -
#16  Short offline       Completed without error       00%      1892         -
#17  Extended offline    Completed without error       00%      1892         -
#18  Short offline       Completed without error       00%      1891         -
#19  Extended offline    Completed without error       00%      1891         -
#20  Short offline       Completed without error       00%      1890         -
#21  Extended offline    Completed without error       00%      1889         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

Speed test:

sudo hdparm -Tt /dev/sda

/dev/sda:
 Timing cached reads:   19958 MB in  2.00 seconds = 9990.47 MB/sec
 Timing buffered disk reads: 1782 MB in  3.00 seconds = 593.55 MB/sec

I tried several kernels (4.0.5, 4.0.9, 4.1.0, 4.4, 4.5) without success. Should I report this bug somewhere else? Where? Have you some suggestions?

 

SanDisk Professor
Posts: 544
Registered: ‎12-10-2014

Re: A110 - Hard resetting link after SSD firmware upgrade

Hello, you can report this issue to hp also to see if they have any suggestions that you can try with the ssd
Good Luck

#Missing the keyboard? Press F1 for help#
Newbie
Posts: 3
Registered: ‎04-12-2016

Re: A110 - Hard resetting link after SSD firmware upgrade

Do they offer support for linux systems too? In Windows 10 I can't see any SSD errors to report.
Have you got a direct contact?

SanDisk Professor
Posts: 544
Registered: ‎12-10-2014

Re: A110 - Hard resetting link after SSD firmware upgrade

Hello, 

 

you can try the following link:

http://support.hp.com/us-en?openCLC=true

 

 

Good Luck

#Missing the keyboard? Press F1 for help#
Highlighted
Newbie
Posts: 3
Registered: ‎04-12-2016

Re: A110 - Hard resetting link after SSD firmware upgrade

[ Edited ]

I will try even if I expect a reply like "We don't offer support for not-WIndows systems".

I discover that dmesg errors show only with AC power plug plugged in.