the main problem is that you can not really install and deinstall 1.4.1 because the setup file under C:\Program Files (x86)\SanDisk\SSD Dashboard will be automatically replaced with 1.4.2.
- install 1.4.1
go to C:\Program Files (x86)\SanDisk\SSD Dashboard and replace “SanDiskSSDDashboardSetup.exe” with SanDiskSSDDashboardSetup.exe 1.4.1 setup file.
I’ve tried everything. It did not work for me. Even installing version 1.4.1 now gives me the same error message. I’ve tried removing every reference to Sandisk folders and files and the only remaining file with I can’t remove is the Sandisk SSD Dashboard Service version 1.0.1. I’ve never encountered a software that is so difficult to install.
Version 1.4.2 had a wrong digital signature included and we did correct the issue. The new 1.4.2 was replaced on our cloud server. You will need to download the new 1.4.2 from SanDisk Support page. To make sure you receive the new file, you’ll need to reset your cache, or remove all occurance of the previous file on your system. Please try again. Many people got through successfuly …
I have just downloaded (withour cache, etc), restarted the PC before installing, with exactly the same result (can’t install). I have Windows 10 Pro 64.
Why don’t you publish old versions to allow trying the method described above? Regards.
I have now tried every possible way I have read to uninstall and reinstall to make it work. For me, none have been successful. I have erased all downloads, removed everything from the sandisk folder (with or without the msi file), cleared all caches, etc. I would suggest that SanDisk reach out to one of us that is having no luck and walk us over the phone to see if they can get it to work. Then that process can be posted here. SanDisk has our emails on file.
I kindly confirm the BS workaround! You need to re-install the previous version, then uninstall it from the Windows programs list. I restarted my computer just to be 100 % sure then proprely installed the newest version. Somehow the installator cannot handle the task or proprely removing the software. so the uninstall is incomplete and unless you do this workaround, you will never be able to do so. Sandisk, please fix this though, because the average joe will never reach this forum.
Uninstall from the control panel of 1.4.1 doesn’t uninstall 1.4.1, it seems to trigger installation of 1.4.2. No joy here. Reverting to 1.4.1 until Sandisk figures it out.
SUCCESS. Deleting the sandisk folder under Programs(X86) combined with deleting the registry key let me install 1.4.2 without having to reinstall 1.4.1. Hopefully this helps sandisk sort out the installation issue, they don’t want the general user population editting the registry to make their software work!
First, this shouldn’t have been rolled out in the first place. Second, I shouldn’t have to read through seven pages of forums to find possible fixes.
That said, thank you georgealon for providing a sanctioned download for v1.4.1, since most normal users will need it to fix this problem. (shouldn’t be buried on page 6)
After encountering this error and reading all these pages, I ran the v1.4.1 installer. I closed the dashboard and uninstalled using the ‘Programs and Features’ uninstall. This didn’t work for me and I never found an .msi file. I re-ran the v1.4.1 installer and it was automatically in Uninstall mode. I completed that and checked the C:\Program Files (x86)\SanDisk\SSD Dashboard folder. The only thing left was a folder named “smart”. I was then able to successfully install the v1.4.2 dashboard.
Until support assembles an installer capable of properly uninstalling v1.4.1 and fixing this mess, this forum needs to sticky the workaround (mine or someone else’s) or say you’re working on the problem.
tl;dr If you get this error, download the old version 1.4.1 dashboard installer.[link] Run it, then close the dashboard. Right click the dashboard icon in the lower right systray and exit. Run the v1.4.1 installer again. It will say “Uninstall”. Then run the new v1.4.2 installer.[link] Done.