"Installation Failed, Please Try Again Later" on 1.4.2 install

"paulyates wrote:

So, I finally got mine working after numerous failed attempts. Here’s exactly what I did…

  • Download dashboard 1.4.1 from Major geeks and install.
  • Close dashboard (from system tray too),
  • Use control panel - Programs and Features to remove version 1.4.1.
  • Install 1.4.2

No other actions between these steps (IE No need to reboot etc).

I can only assume that the 1.4.2 upgrade does not remove everything it should when it deinstalls 1.4.1"

I can’t deinstall  1.4.1 - When I try to remove v1.4.1 it installs 1.4.2 with the known eror message.

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solved (Windows 10 x64)!

the main problem is that you can not really install and deinstall 1.4.1 because the setup file under C:\Program Files (x86)\SanDisk\SSD Dashboard will be automatically replaced with 1.4.2.

-  install 1.4.1

  • go to C:\Program Files (x86)\SanDisk\SSD Dashboard and replace “SanDiskSSDDashboardSetup.exe” with SanDiskSSDDashboardSetup.exe 1.4.1 setup file.

  • run deinstall

  • install 1.4.2

1 Like

Ok, I finally get it. I downloaded the 1.4.1 and after installing 1.4.1 over 1.4.1 the installer ask me to deinstall 1.4.1. Complicate? Yes :slight_smile:

After the deinstallation process v1.4.2 was able to in istall.

The next time it would be nice if Sandisk makes a better job!

1 Like

I’ve tried everything. It did not work for me. Even installing version 1.4.1 now gives me the same error message. I’ve tried removing every reference to Sandisk folders and files and the only remaining file with I can’t remove is the Sandisk SSD Dashboard Service version 1.0.1. I’ve never encountered a software that is so difficult to install.

Sandisk should publish the 1.4.1 version in its site, or a new and correct 1.4.2.

2 Likes

Version 1.4.2 had a wrong digital signature included and we did correct the issue. The new 1.4.2 was replaced on our cloud server. You will need to download the new 1.4.2 from SanDisk Support page. To make sure you receive the new file, you’ll need to reset your cache, or remove all occurance of the previous file on your system. Please try again. Many people got through successfuly …

I have just downloaded (withour cache, etc), restarted the PC before installing, with exactly the same result (can’t install). I have Windows 10 Pro 64.

Why don’t you publish old versions to allow trying the method described above? Regards.

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1.4.1 version:

http://downloads.sandisk.com/Dashboard/v1_4_1/SanDiskSSDDashboardSetup.exe

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I also have Windows 10 Pro and it fails for me as well.

Going back to the previous version works for me.

I have now tried every possible way I have read to uninstall and reinstall to make it work.  For me, none have been successful.  I have erased all downloads, removed everything from the sandisk folder (with or without the msi file), cleared all caches, etc.  I would suggest that SanDisk reach out to one of us that is having no luck and walk us over the phone to see if they can get it to work.  Then that process can be posted here. SanDisk has our emails on file.  

funpilot,

I can help you directly if you like. Send me your contact via private message.

I fixed my installation by deleting this registry key along with the program folder (Win10 Pro 64bit):

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SanDisk

Seems something in there is not liked by the new version.

2 Likes

Ok, Thank you for publishing 141 again.

Installed 141, uninstalled it, and then 142 installs normally.

Everything ok.

Windows 10 Pro 64 in Spanish

deleting registy keys works ! thanks… HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SanDisk

Removing the registry key worked, thanks!

Worked like a charm, thank you! 

I kindly confirm the BS workaround! :slight_smile: You need to re-install the previous version, then uninstall it from the Windows programs list. I restarted my computer just to be 100 % sure then proprely installed the newest version. Somehow the installator cannot handle the task or proprely removing the software. so the uninstall is incomplete and unless you do this workaround, you will never be able to do so. Sandisk, please fix this though, because the average joe will never reach this forum.

1 Like

Uninstall from the control panel of 1.4.1 doesn’t uninstall 1.4.1, it seems to trigger installation of 1.4.2.  No joy here.  Reverting to 1.4.1 until Sandisk figures it out.

Gary

SUCCESS.  Deleting the sandisk folder under Programs(X86) combined with deleting the registry key let me install 1.4.2 without having to reinstall 1.4.1.  Hopefully this helps sandisk sort out the installation issue, they don’t want the general user population editting the registry to make their software work! 

Gary