I’m having the same issue with the update. I’m sure Sandisk has already recognized and is working on the issue, but just posting here so they awknowledge it’s not just a small percentage having problems with the update.
Also, I wanted to point out that I reverted back to 1.4.1, so that I might do a clean uninstall in preparation for 1.4.2, but now I can’t uninstall 1.4.1 – it just gives me the option to install the update, which of course fails. I’ve tried uninstalling using the Control Panel, and by executing the official “uninstall” shorcut from the SSD Dashboard folder.
the main problem is that you can not really install and deinstall 1.4.1 because the setup file under C:\Program Files (x86)\SanDisk\SSD Dashboard will be automatically replaced with 1.4.2.
- install 1.4.1
go to C:\Program Files (x86)\SanDisk\SSD Dashboard and replace “SanDiskSSDDashboardSetup.exe” with SanDiskSSDDashboardSetup.exe 1.4.1 setup file.
I’ve tried everything. It did not work for me. Even installing version 1.4.1 now gives me the same error message. I’ve tried removing every reference to Sandisk folders and files and the only remaining file with I can’t remove is the Sandisk SSD Dashboard Service version 1.0.1. I’ve never encountered a software that is so difficult to install.
Version 1.4.2 had a wrong digital signature included and we did correct the issue. The new 1.4.2 was replaced on our cloud server. You will need to download the new 1.4.2 from SanDisk Support page. To make sure you receive the new file, you’ll need to reset your cache, or remove all occurance of the previous file on your system. Please try again. Many people got through successfuly …
I have just downloaded (withour cache, etc), restarted the PC before installing, with exactly the same result (can’t install). I have Windows 10 Pro 64.
Why don’t you publish old versions to allow trying the method described above? Regards.
I have now tried every possible way I have read to uninstall and reinstall to make it work. For me, none have been successful. I have erased all downloads, removed everything from the sandisk folder (with or without the msi file), cleared all caches, etc. I would suggest that SanDisk reach out to one of us that is having no luck and walk us over the phone to see if they can get it to work. Then that process can be posted here. SanDisk has our emails on file.
I kindly confirm the BS workaround! You need to re-install the previous version, then uninstall it from the Windows programs list. I restarted my computer just to be 100 % sure then proprely installed the newest version. Somehow the installator cannot handle the task or proprely removing the software. so the uninstall is incomplete and unless you do this workaround, you will never be able to do so. Sandisk, please fix this though, because the average joe will never reach this forum.