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Newbie
Posts: 1
Registered: ‎10-25-2015

Windows 10 installation error

Currently running 2 x 240gb Ultra II's in a RAID 0. I'm trying to install the SSD Dashboard on Windows 10, but it keeps giving me an error:


"The Installation failed. Please try again later."

 

Any tips on how to resolve this? I am currently using an administrator account. Below is the ending of the installdbservice.log if it anybody can decipher it:

 

Property(S): OriginalDatabase = C:\Program Files (x86)\SanDisk\SSD Dashboard\SanDiskSSDDashboardServiceSetup.msi
Property(S): UILevel = 2
Property(S): ACTION = INSTALL
Property(S): VSDFxConfigFile = C:\Users\ADMIN\AppData\Local\Temp\CFGFEE8.tmp
Property(S): ROOTDRIVE = D:\
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): INSTALLLEVEL = 1
Property(S): SOURCEDIR = C:\Program Files (x86)\SanDisk\SSD Dashboard\
Property(S): SourcedirProduct = {EE9255E4-283A-4318-ABB6-A75BEE59ACA3}
Property(S): ProductToBeRegistered = 1
MSI (s) (8CSmiley Very HappyC) [11:40:59:008]: Note: 1: 1708
MSI (s) (8CSmiley Very HappyC) [11:40:59:008]: Product: SanDisk SSD Dashboard Service -- Installation failed.
 
MSI (s) (8CSmiley Very HappyC) [11:40:59:008]: Windows Installer installed the product. Product Name: SanDisk SSD Dashboard Service. Product Version: 1.0.0. Product Language: 1033. Manufacturer: SanDisk Corporation. Installation success or error status: 1603.
 
MSI (s) (8CSmiley Very HappyC) [11:40:59:012]: Deferring clean up of packages/files, if any exist
MSI (s) (8CSmiley Very HappyC) [11:40:59:012]: MainEngineThread is returning 1603
MSI (s) (8C:3C) [11:40:59:014]: RESTART MANAGER: Session closed.
MSI (s) (8C:3C) [11:40:59:014]: No System Restore sequence number for this installation.
=== Logging stopped: 10/25/2015  11:40:59 ===
MSI (s) (8C:3C) [11:40:59:024]: User policy value 'DisableRollback' is 0
MSI (s) (8C:3C) [11:40:59:024]: Machine policy value 'DisableRollback' is 0
MSI (s) (8C:3C) [11:40:59:024]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (8C:3C) [11:40:59:024]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (8C:3C) [11:40:59:024]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (8C:3C) [11:40:59:024]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (8C:3C) [11:40:59:024]: Destroying RemoteAPI object.
MSI (s) (8C:74) [11:40:59:025]: Custom Action Manager thread ending.
MSI (c) (D8:CC) [11:40:59:026]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (D8:CC) [11:40:59:026]: MainEngineThread is returning 1603
=== Verbose logging stopped: 10/25/2015  11:40:59 ===
VIP
Posts: 140
Registered: ‎01-24-2008

Re: Windows 10 installation error

sn618,

 

The only suspicious thing I can see in the log is the ROOTDRIVE = D:\ while SOURCEDIR= C:\Program Files...

I think there is some confusion to where the service needs to be installed. Probably due to your RAID 0 configuration.

 

 

Newbie
Posts: 6
Registered: ‎11-13-2015

Re: Windows 10 installation error

Have you tried right clicking on the install setup file and going into properties and installing in windows 8 compatibility mode?

Newbie
Posts: 2
Registered: ‎02-04-2016

Re: Windows 10 installation error

Bonjour, 

 

Impossible d'intaller sur windows10 Dashboard SanDisk SSD  le logitiel n'est pas accepte malheureusement. Toutefois cela fonctionnent bien sur windows seven . J'utilise  deux SSD  SanDisk- Plus 240GO ,j'en suis très content je me préocupe simplement pour savoir comment je vais faire pour mettre les mise a jours mes deux SSD PLUS 240.GO sont bien enregistré a la date du : 02/02/2016... et  je tourne sur un pc de bureau  sur la partition windows10 avec un SSD PLUS 240GO  comme lecteur principal a la place du sisque dur d'origine.....Avec Aida extraime64 je controle la temperature et rien a redire 22 a 28 degré maximum avec un gain de performance de 95%

 

Cordialement

VIP
Posts: 140
Registered: ‎01-24-2008

Re: Windows 10 installation error

Jojo,

 

Can you give more details about the issue you are seeing. SSD Dasahboard is supposed to install and work without any problems on Windows 10.

Pouvez vous donner plus de details sur les problemes d'installation. Le Dashboard est suppose functioner sur Win 10...

Merci,

Newbie
Posts: 2
Registered: ‎02-04-2016

Re: Windows 10 installation error

[ Edited ]

Bonsoir

 

Je viens de Résoudre Le Problème de mon écran grande résolution j'ai coché la casse accepteur la résolution Elevée et op! j'ai Installé le logitiel Dashboard sans problème et toute les Caractéristique du SSD Sont bien visible niveau correct en couleur verte Niveau bon de qualite et bonne, vitesse, température ok

 

Cordialement

Newbie
Posts: 5
Registered: ‎04-04-2016

Re: Windows 10 installation error

[ Edited ]

I've reinstalled 1.4.1 and that installs fine, then run update and I get this error message

 

SSD Fail.PNG

 

I've ran as admin; compatability mode; rebooted still fails Smiley Sad

Highlighted
Newbie
Posts: 1
Registered: ‎04-05-2016

Re: Windows 10 installation error

Windows 10 Pro x64. I got the very same thing when trying to upgrade my original SSD Dashboard version. I installed SanDiskSSDDashboardService.exe before installing SanDiskSSDDashboardSetup.exe after failure of upgrade installation such as you have described. Setup then proceeded normally to completion You will find both installation files in the Program Files(x86)\Sandisk\SSD Dashboard folder after the failed installation. This upgrade setup faliure evidently has something to do with services. My original clean installation completed without a hitch. Suggests clean installation ONLY - upgrades will fail as you have shown. Go figure ;-)

VIP
Posts: 140
Registered: ‎01-24-2008

Re: Windows 10 installation error

Please uninstall your current version and make sure the SanDisk folder under "Program Files" or "Program Files (x86)" is clean.

When installing version 1.4.2, make sure the file "SanDiskSSDDashboardServiceSetup.msi" is present in the SSD Dashboard folder and that looking at the properties, the digital signature is from SanDisk and valid. Somehow that disgital signature was incorrect with the previous installer. Please report any issues regarding this, for example if you see an invalid digital signature. Thanks  

Newbie
Posts: 4
Registered: ‎04-06-2016

Re: Windows 10 installation error

[ Edited ]

georgealon : your installation tips don't work, first because the installer file isn't a msi file, but it's an exe file. Then, even if the SanDisk folder under "Program Files" or "Program Files (x86)" is clean, the installation failed. I don't know what exactly what it occurs, and why the installation failed each time.

 

The only way that worked for me is the method of paulyates :



paulyates wrote:

So, I finally got mine working after numerous failed attempts. Here's exactly what I did...

 

  • Download dashboard 1.4.1 from Major geeks and install.
  • Close dashboard (from system tray too),
  • Use control panel - Programs and Features to remove version 1.4.1.
  • Install 1.4.2

No other actions between these steps (IE No need to reboot etc).

 

I can only assume that the 1.4.2 upgrade does not remove everything it should when it deinstalls 1.4.1

 


 

My computer (at home) : MB Asus Z170 Deluxe + CPU Intel i7 6700K + RAM Kingston HyperX Fury 16GB (2x8GB) DDR4 2666MHz CL15 + power Seasonic P-860 860W 80+ Platinum + GC EVGA GeForce GTX 980 Ti Classified ACX 2.0+ (06G-P4-4998-KR) + ventirad CPU Noctua NH-D15 + 2 fans case Noctua NF-A14 industrial PPC-3000 PWM to 140mm + 3 fans case Noctua NF-F12 industrial PPC-3000 PWM to 120mm + 2 bluray writer BRXL Asus BW-16D1HT + Sandisk Extreme Pro 960GB for systeme, games, and softwares + 2 HDD 4TB 7200tpm for the rest (dead stockage and backups). All that on Windows 10 Pro 64 Bit, in a Cooler Master Cosmos SE case, plugged to an Acer Predator XB240Habpr monitor