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Newbie
Posts: 6
Registered: ‎03-19-2017

Unable to format SSD, in a 'Security Frozen State'

I am trying to Secure Erase my SDSSDHP128G (Ultra Plus, purchased March 2015), ready for RMA.

 

On the first screen of the SSD Dashboard, it shows my device. I press Enter and get:

 

The selected device is in a Security Frozen state.
On selecting Ok the system will be suspended to un-freeze the drive.
Press any key (or Power button) after 10-20 seconds to resume.
Press 'Ok' to suspend the system - 'Cancel to abort.

If I press Enter on Ok, the PC turns off.

 

I wait 30 seconds, turn the PC back and and the SSD Dasboard re-appears with the same screen mentioned at the top of the post.

 

When I press Enter on my device again, I get the same message as above.

 

It basically appears to be a loop.

 

Any ideas?

20170320_003256.jpg
VIP
Posts: 86
Registered: ‎03-17-2016

Re: Unable to format SSD, in a 'Security Frozen State'

Hi Kingmustard, 

 

After you boot up in this screen, can you try to disconnect/reconnect the SSD? 

 

The security freeze should go away and you can continue with secure erase

Newbie
Posts: 6
Registered: ‎03-19-2017

Re: Unable to format SSD, in a 'Security Frozen State'

Hi Chushi,

You want me to disconnect/reconnect the SSD whilst that screen ​is showing?
SanDisk Guru
Posts: 4,160
Registered: ‎07-18-2007

Re: Unable to format SSD, in a 'Security Frozen State'

[ Edited ]

correct, disconnect the power and reconnect it while on this screen. 

Newbie
Posts: 6
Registered: ‎03-19-2017

Re: Unable to format SSD, in a 'Security Frozen State'

I did as you said and disconncted it and hit Refresh and it, as expected, said no drives were found.

 

So I reconnected it and hit Refresh and it found it again but when I try to erase, I get the same loop as above.

VIP
Posts: 86
Registered: ‎03-17-2016

Re: Unable to format SSD, in a 'Security Frozen State'

Hi, 

 

Is it possible for you to connect this drive to a PC with USB port and erase using Windows version of SSD Dashboard ?

Newbie
Posts: 6
Registered: ‎03-19-2017

Re: Unable to format SSD, in a 'Security Frozen State'

I unfortunately do not have an enclosure for it.

Newbie
Posts: 6
Registered: ‎03-19-2017

Re: Unable to format SSD, in a 'Security Frozen State'

Any further ideas?