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Newbie
Posts: 6
Registered: ‎03-19-2017

Unable to format SSD, in a 'Security Frozen State'

I am trying to Secure Erase my SDSSDHP128G (Ultra Plus, purchased March 2015), ready for RMA.

 

On the first screen of the SSD Dashboard, it shows my device. I press Enter and get:

 

The selected device is in a Security Frozen state.
On selecting Ok the system will be suspended to un-freeze the drive.
Press any key (or Power button) after 10-20 seconds to resume.
Press 'Ok' to suspend the system - 'Cancel to abort.

If I press Enter on Ok, the PC turns off.

 

I wait 30 seconds, turn the PC back and and the SSD Dasboard re-appears with the same screen mentioned at the top of the post.

 

When I press Enter on my device again, I get the same message as above.

 

It basically appears to be a loop.

 

Any ideas?

20170320_003256.jpg
VIP
Posts: 97
Registered: ‎03-17-2016

Re: Unable to format SSD, in a 'Security Frozen State'

Hi Kingmustard, 

 

After you boot up in this screen, can you try to disconnect/reconnect the SSD? 

 

The security freeze should go away and you can continue with secure erase

Highlighted
Newbie
Posts: 6
Registered: ‎03-19-2017

Re: Unable to format SSD, in a 'Security Frozen State'

Hi Chushi,

You want me to disconnect/reconnect the SSD whilst that screen ​is showing?
SanDisk Guru
Posts: 4,270
Registered: ‎07-18-2007

Re: Unable to format SSD, in a 'Security Frozen State'

[ Edited ]

correct, disconnect the power and reconnect it while on this screen. 

Newbie
Posts: 6
Registered: ‎03-19-2017

Re: Unable to format SSD, in a 'Security Frozen State'

I did as you said and disconncted it and hit Refresh and it, as expected, said no drives were found.

 

So I reconnected it and hit Refresh and it found it again but when I try to erase, I get the same loop as above.

VIP
Posts: 97
Registered: ‎03-17-2016

Re: Unable to format SSD, in a 'Security Frozen State'

Hi, 

 

Is it possible for you to connect this drive to a PC with USB port and erase using Windows version of SSD Dashboard ?

Newbie
Posts: 6
Registered: ‎03-19-2017

Re: Unable to format SSD, in a 'Security Frozen State'

I unfortunately do not have an enclosure for it.

Newbie
Posts: 6
Registered: ‎03-19-2017

Re: Unable to format SSD, in a 'Security Frozen State'

Any further ideas?

Newbie
Posts: 3
Registered: ‎01-06-2018

Re: Unable to format SSD, in a 'Security Frozen State'

[ Edited ]

I also had problems with my PC not resuming after the sandisk ulitity put it to sleep to unfreeze the drive. I found that the only way to successfully perform a secure erase was to unplug and reconnect the drive at the BIOS boot choice screen. i.e After the bios has loaded but before you progress to booting off USB.The sandisk dashboard usb utility then never sees the drive as "security frozen" so it doesn't try to perform the buggy suspend/resume operation.

 

Most BIOSes have a key you can press during start up to pause and show you a choice of boot drives, press that and disconnect/reconnect power to the ssd you want to secure erase before choosing to boot off the USB drive with the secure erase utility on it.

 

EDIT: typos