03-19-2017 05:49 PM
I am trying to Secure Erase my SDSSDHP128G (Ultra Plus, purchased March 2015), ready for RMA.
On the first screen of the SSD Dashboard, it shows my device. I press Enter and get:
The selected device is in a Security Frozen state. On selecting Ok the system will be suspended to un-freeze the drive. Press any key (or Power button) after 10-20 seconds to resume. Press 'Ok' to suspend the system - 'Cancel to abort.
If I press Enter on Ok, the PC turns off.
I wait 30 seconds, turn the PC back and and the SSD Dasboard re-appears with the same screen mentioned at the top of the post.
When I press Enter on my device again, I get the same message as above.
It basically appears to be a loop.
03-20-2017 02:09 PM
After you boot up in this screen, can you try to disconnect/reconnect the SSD?
The security freeze should go away and you can continue with secure erase
03-21-2017 10:16 AM
I did as you said and disconncted it and hit Refresh and it, as expected, said no drives were found.
So I reconnected it and hit Refresh and it found it again but when I try to erase, I get the same loop as above.