07-15-2014 11:39 AM
The Dashboard can ususaly detect that drive.
Can you provide more information:
1. Is the drive connected SATA or USB(what kind of USB cable are you using?)?
2. Is is your system drive or secondary?
3. Can you run msinfo32 and send me the output?
07-15-2014 01:42 PM
1) the drive is SATA 3GB/sec
2) it is the boot (system) drive
3) THE COMPLETE FILE IS TOO LARGE - HERE IS THE FIRST PORTION.
System Information report written at: 07/15/14 13:26:31
System Name: ARTHUR
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name ARTHUR
System Manufacturer HP-Pavilion
System Model GX611AAR-ABA m8300f
System Type x64-based PC
Processor AMD Athlon(tm) 64 X2 Dual Core Processor 6000+, 3000 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Phoenix Technologies, LTD 5.22, 1/3/2008
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name Arthur\Dean
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 6.00 GB
Total Physical Memory 6.00 GB
Available Physical Memory 4.56 GB
Total Virtual Memory 12.0 GB
Available Virtual Memory 10.4 GB
Page File Space 6.00 GB
Page File C:\pagefile.sys
System Information report written at: 07/15/14 13:42:28
07-15-2014 06:11 PM
SanDisk Support called. They say device manager shows the drive as SCSI/SSD and not SATA/SSD. Dashboard will be updated in a future release to recognize the drive. (as of 20140715)
07-24-2014 02:41 PM
The Dashboard development team has confirmed the issue is related to the SSD being recognized as a SCSI device. This particular issues was not addressed in the 1.0.3 release. It is being tracked and is expected to be fixed in a future release. Thank you for the feedback.
10-15-2014 03:31 AM
I've similar problems with my SDSSDHP128G - it too looks like it is being recongnized as a SCSI device. Oddly enough, SSD Toolkit does recongnise it. However, SSD Toolkit does not have TRIM functionality and one of the reasons I bought a SanDisk SSD rather than one from another manufacturer was that your SSD Dashboard provided TRIM functionality as my VISTA OS does not.
Please provide a date by which this fault will be fixed.
11-01-2014 09:16 AM - edited 11-01-2014 09:17 AM
I have a Extreme Pro SDSSDXPS-480GB-G25 and it is not recognized by the Dashboard, too (Windows 7 64 bit). MSINFO32 states that it is an SCSI device.