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Newbie
Posts: 1
Registered: ‎04-22-2018

Dashboard 2.3.1.0 crashes when starting (windows 7 64)

I have a sandisk SSD plus 240Gb.

 

I tried reinstalling but the same happens. 1.4.4.0 worked fine.

 

Here is the windows error:

 

Signature du problème :
  Nom d’événement de problème:	APPCRASH
  Nom de l’application:	SanDiskSSDDashboard.exe
  Version de l’application:	2.3.1.0
  Horodatage de l’application:	5ac523db
  Nom du module par défaut:	OLEAUT32.dll
  Version du module par défaut:	6.1.7601.23775
  Horodateur du module par défaut:	58f4db68
  Code de l’exception:	c0000005
  Décalage de l’exception:	0000476c
  Version du système:	6.1.7601.2.1.0.256.1
  Identificateur de paramètres régionaux:	1036
  Information supplémentaire n° 1:	0a9e
  Information supplémentaire n° 2:	0a9e372d3b4ad19135b953a78882e789
  Information supplémentaire n° 3:	0a9e
  Information supplémentaire n° 4:	0a9e372d3b4ad19135b953a78882e789

I was trying to diagnose a problem on my computer as it randomly freeze then start working correctly again a couple minutes later, which i thought was SSD / controler related as it happens mostly when it is accessed, when loading data in games. I noticed the SSD disappears from windows then reapears later. Setup files loaded by these games are created again if i force the game to stop and then launch it again, which again points to files not being detected. I tried using different sata / power cables and another port but the problem remains.

 

Any help would be appreciated on that one.

Newbie
Posts: 2
Registered: ‎05-02-2018

Re: Dashboard 2.3.1.0 crashes when starting (windows 7 64)

I have same problem (windows 7 64)

Newbie
Posts: 1
Registered: ‎05-02-2018

Re: Dashboard 2.3.1.0 crashes when starting (windows 7 64)

Also just got this same error after upgrading (win7 64bit) on one computer and "no supported devices found" on another.  Both drives are Ultra II's. 

Newbie
Posts: 1
Registered: ‎05-18-2018

Re: Dashboard 2.3.1.0 crashes when starting (windows 7 64)

Same Problem here - Windows 7 ultimate 64bit 

Anyone have solution ??

ssd.png
Newbie
Posts: 2
Registered: ‎05-02-2018

Re: Dashboard 2.3.1.0 crashes when starting (windows 7 64)

Dashboard 2.3.2.0 is still crashes when starting (windows 7 64)...

VIP
Posts: 12
Registered: ‎07-21-2017

Re: Dashboard 2.3.1.0 crashes when starting (windows 7 64)

Hello friends. 

 

I would like to provide a link to the 1.4.4.4 until some time that someone can answer your issue!

 

You can download 1.4.4.4 from here:

 

http://wddashboarddownloads.wdc.com/Dashboard/application/1444/SanDiskSSDDashboardSetup.exe

 

Make sure you uninstall the 2.3.x.0 versions first. 

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VIP
Posts: 12
Registered: ‎07-21-2017

Re: Dashboard 2.3.1.0 crashes when starting (windows 7 64)

I would like to ask you for the PLUS problems, what firmware do you have on the device?  I assume you are using the 1.4.4.4 dashboard for now, as the other one crashed?  There is also a 2.3.2.0 version available, but it looks like other folks are still seeing a crash.  I am interested in what controller drivers you are using too.