the issue was described pretty well by slotmonsta. It does not sound to me like support is running or hiding or telling management there is no problem. slotmonsta stated the issue was escalated to the highest level and the issue occurs during Win 10 upgrade only due to components being removed by Windows. slotmonsta also clearly stated they expect a fix to be released by the end of the month so not sure why you think sandisk support is trying to hide the issue. that simply does not make any sense.
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