This issue was solved by Level 3 tech support in two minutes. Neither key that Level 1 tech support sent me was a valid key. I thought my readycache was packaged without a key. Level 3 tech support told me what document the key was hiding on. I was expecting the key to be sticker on the front of the instructions or easily visible like most other software products. I put that key in and it worked. Not sure why the two Keys that level 1 tech support generated did not work.
Happy now!!!
