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Administrator
Posts: 528
Registered: ‎07-20-2007

Cache reset when waking from sleep or random cache reset please read

[ Edited ]

For those of you that are experiencing the cache reset after sleep and cache reset after SSD is full: We have not been able to reproduce these issues in our lab so determining root cause has been very difficult. Can those of you experiencing these issues provide very detailed system specs and detailed steps to reproduce the issue? If possible, we may need to set up a call with you to assist in finding the root cause. Please post any system specs and steps to reproduce in this thread and PM me if you are willing to set up a call so we can gather the information we need more quickly. 

 

Forum Admin

slotmonsta

Newbie
Posts: 4
Registered: ‎01-08-2014

Re: Cache rest when waking from sleep or random cache reset please read

Heads-up.

 

What's a Cache rest?

You must mean Reset.

 

Plz fix.

 

nogames

SanDisk User
Posts: 54
Registered: ‎12-07-2013

Re: Cache reset when waking from sleep or random cache reset please read

@slotmonsta

 

About the cache reset from sleep (version 1.3.1):

 

- System wakes fine most of the time (although with few seconds freeze delay)

 

- (Probably) Cache is reset @ waking - when bitbox broswer or its systray app is running when system is put to sleep mode.

(bitbox broswer runs its own linux VM in the background).

 

-Cache is also reset when drive is full or alsmost full. I am guessing the new release has a fix for that.

 

Please PM me a list of system spec you need to know.

 

Good luck with the new release lol

 

 

(BTW - An old issue with BSOD was prevented by turning off hybrid sleep. I had stopped using RC completely. But then reinstalled after turning off hybrid sleep at some point.)

Newbie
Posts: 3
Registered: ‎02-20-2014

Re: Cache reset when waking from sleep or random cache reset please read

intersting.

 

I just got used to restarting expresscache as it fails every time the system wakes from sleep. (w7 x64 ASUS m4a79t).  am willing to send you all specs if you have a utility that will dump it to emailable document...

 

(its not that the cache resets its that the expresscache icon in the taskbar turns red & its down; so I exit the ghost version & restart expresscache which picks up where it left off without resetting cache; then icon is green)

SanDisk Guru
Posts: 4,075
Registered: ‎07-18-2007

Re: Cache reset when waking from sleep or random cache reset please read

They have a FAQ with a batchfile that will pull the system info. See below and PM slotmonsta the logs

 

http://kb.sandisk.com/app/answers/detail/a_id/12647/kw/12647

SanDisk Senior User
Posts: 106
Registered: ‎10-24-2013

Re: Cache reset when waking from sleep or random cache reset please read

reset

 

On a clean install of the new version the cache lasted about 2 hours, got to 12gb, then it failedSmiley Sad

 

I will try to pm slot monsta the log.  On the other hand I'm probably going to rma the thing, since it sets off the raid alarm as well, was waiting to see if patch affected it but i guess not.

 

 

SanDisk Guru
Posts: 4,075
Registered: ‎07-18-2007

Re: Cache reset when waking from sleep or random cache reset please read

[ Edited ]

For users seeing the cache reset after reboot do you ahve the GUI set to start with windows? I noticed that when my cache is >26GB and the GUI is set to start with boot the cache will sometimes reset. Can anyone else confirm if they are seeing similar issues? If you have EC set to launch the GUI on boot can anyone try disabeling start with windows and see if they see the cache reset? So far in my case if the GUI does not launch with windows the cache reset does not occur.

SanDisk User
Posts: 26
Registered: ‎12-03-2013

Re: Cache reset when waking from sleep or random cache reset please read


drlucky wrote:

For users seeing the cache reset after reboot do you ahve the GUI set to start with windows? I noticed that when my cache is >26GB and the GUI is set to start with boot the cache will sometimes reset. Can anyone else confirm if they are seeing similar issues? If you have EC set to launch the GUI on boot can anyone try disabeling start with windows and see if they see the cache reset? So far in my case if the GUI does not launch with windows the cache reset does not occur.


Is this mean Readcache doesn' t fast up the Windows boot?

Newbie
Posts: 3
Registered: ‎02-20-2014

Re: Cache reset when waking from sleep or random cache reset please read

after installing 1.3.2 have not experienced the SLEEP defect ...

SanDisk User
Posts: 34
Registered: ‎12-08-2013

Re: Cache reset when waking from sleep or random cache reset please read

Hi.

 

When will this issue be addressed?

SanDisk reply appreciated.

 

Thanks,

 

Flavio