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Newbie
Posts: 3
Registered: ‎11-09-2017

Disk errors after a couple of years

[ Edited ]

We use a variety of Sandisk SSD's, and have a few 480GB Pros. One has started giving disk errors after a short time relative to the 10 year claimed lifetime, and is failing to reallocate sectors. What's the best approach to checking the health of the disk and verifying officially that there is an issue so we can then RMA it if necessary?

 

SanDisk Guru
Posts: 4,220
Registered: ‎07-18-2007

Re: Disk errors after a couple of years

download the sandisk ssd dashboard to check the health of the drive. if there is a hardware issue with the drive you can request an rma online

 

sandisk ssd dashboard

https://kb.sandisk.com/app/answers/detail/a_id/15108 

 

online rma request form

https://kb.sandisk.com/app/rmaform 

Newbie
Posts: 3
Registered: ‎11-09-2017

Re: Disk errors after a couple of years

Thanks for the guidance, will be doing so shortly.

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Newbie
Posts: 3
Registered: ‎11-09-2017

Re: Disk errors after a couple of years

Macrium failed when trying to image the drive, however when we ran the sandisk dashboard both the regular and extended tests report no drive errors. So it's failed both in use and when imaging, but aparantly it's fine. Is there any other official tool that does a full read to include as evidence, or could it be RMA'd anyway?

 

SanDisk Guru
Posts: 4,220
Registered: ‎07-18-2007

Re: Disk errors after a couple of years

you can request an RMA anyway. Just let them know about the failures and they should replace it.