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Newbie
Posts: 4
Registered: ‎05-02-2014

Re: Slow to wake from sleep

Hi,guys.I wrote this issues to Sandisk,and they answered:

++++++

Thanks for emailing SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.
 
Regarding your issue, please be advised that this issue occurs with other brand SSD and HDD as well.
 
Unfortunately, there is no fix for it.
 
As far as we know, Apple only support drives that are pre-qualified in their systems.
 
If you have not installed TRIM, we recommend you to do an online search for available tools to install TRIM and see if this can resolve the issue.
 
If this solution does not work, then there is no other ways to resolve the issue. For the inconvenience caused, we sincerely apologize.
 
Meanwhile, as this is an issue of incompability, please note that SanDisk does NOT replace the product for incompatibility issue.
 
In this case, we recommend you to use this SSD on a compatible device.
 
+++++++++++++++
 
 So they think this issue is apple's duty.But I want to know how can they say 'this issue occurs with other brand SSD and HDD as well'?There are so many reports that other brand SSD is working fine.
I don't think Sandisk want to solve this issue.
Newbie
Posts: 2
Registered: ‎01-09-2014

Re: Slow to wake from sleep

I agree, my other SSD's work fine and ONLY the SanDisk has this issue (for me).  I even have their replies saying that they are working on the issue, quoted below.

 

 Subject
SDSSDXP-480G-G25 MacBook Pro Early 2011
 
 Discussion Thread
 Response Via Email (Dexter S.)	03/20/2014 03:33 PM
Dear Bryan,
 
Thanks for emailing SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.
 
We appreciate your patience and faith in us. Please be assured that the issue is being worked on.
 
Please refer to your My SanDisk at http://kb.sandisk.com anytime to see all of your incident history and product registration information. You can log in using your email address as your login and the password that you created.
 
Also, you can visit http://kb.sandisk.com, our online keyword searchable Knowledgebase, to easily find answers to your Technical Support and Customer Service questions for all of SanDisk's products. Simply enter your search terms and our Knowledgebase will search an extensive database of commonly asked questions as well as our online forums at http://forums.sandisk.com to provide you with the most complete answers possible.
 
Best regards,
Dexter S.
SanDisk Technical Support
 Customer By Email (Bryan Parke)	03/20/2014 03:11 PM
I’m glad to hear that it is being worked on. The delay is 30 seconds typically, it takes less time to boot from scratch than it does to wake from sleep.  It is very bothersome.  I’m looking forward to getting a solution.  Thanks.

On Mar 20, 2014, at 2:45 PM, SanDisk Support <support@sandisk.com> wrote:

 And also this reply that indicates they are working on it:

Subject
SDSSDXP-480G-G25 MacBook Pro Early 2011
 
 Discussion Thread
 Response Via Email (Dexter S.)	03/20/2014 02:45 PM
Dear Bryan,
 
Thanks for emailing SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.
 
I apologize for the inconvenience being caused. I would also like you to know that our engineering team is working to develop what they can on the SSD's part. You will be notified about the solution soon as it arrives. I hope that you are not experiencing any other performance issues except slightly delayed wake up. Please feel free to revert back to this e-mail in case of any other issues you face.
 
Please refer to your My SanDisk at http://kb.sandisk.com anytime to see all of your incident history and product registration information. You can log in using your email address as your login and the password that you created.
 
Also, you can visit http://kb.sandisk.com, our online keyword searchable Knowledgebase, to easily find answers to your Technical Support and Customer Service questions for all of SanDisk's products. Simply enter your search terms and our Knowledgebase will search an extensive database of commonly asked questions as well as our online forums at http://forums.sandisk.com to provide you with the most complete answers possible.
 
Best regards,
Dexter S.
SanDisk Technical Support

 Based on their replies I was still under the impression that they were working on it.  But based on what you heard it sounds like they are not.  For all others reading this, I have had several SSD's including the OWC brand and NONE of them have experienced this startup lag issue, ONLY the SanDisk. So please don't believe SanDisk when they say all other drives experience it.  They just aren't taking ownership and are refusing to do the right thing.  I will never purchase their products again and I will continually advise others to do the same.

 

 

Newbie
Posts: 1
Registered: ‎05-23-2014

Re: Slow to wake from sleep

I have the slow wake from sleep issue on my MacBook Pro 17" with the SanDisk Extreme II SSD 480GB (using revision R1311). There does not seem the will from SanDisk to correct this issue, but they're perfectly okay with the continued marketing and sales of the drive.

 

SanDisk, you need to do the right thing. Either come up with a fix, or take care of the customers who bought your drive by offering refunds or replacements. It's the right thing to do.

SanDisk Guru
Posts: 4,157
Registered: ‎07-18-2007

Re: Slow to wake from sleep

Just saw this on the apple forums. Has anyone tried updating to OSX 10.9.4? Do you still have issues waking from sleep? It seems some updates are applicable to this wake from sleep issue.

 

http://support.apple.com/kb/DL1754 

 

"The OS X Mavericks 10.9.4 Update is recommended for all Mavericks users. It improves the stability, compatibility, and security of your Mac.

 

This update:

 

Fixes an issue that prevented some Macs from automatically connecting to known Wi-Fi networks
Improves the reliability of wake from sleep
Includes Safari 7.0.5
For detailed information about this update, please visit: http://support.apple.com/kb/HT6281

For detailed information about the security content of this update, please visit:http://support.apple.com/kb/HT1222

SHA1 = 339e138b1cf84e76dbc310aa569b5d1669947403"

Newbie
Posts: 12
Registered: ‎01-06-2014

Re: Slow to wake from sleep

10.9.4 didn't solve the problem for me. I've changed my laptop to only use hibernate for sleep. I figure if I'm going to wait for wake I may as well not burn battery while asleep.

 

sudo pmset -a hibernatemode 25 # To hibernate to disk only.

sudo pmset -a hibernatemode 3 # The default "safe sleep" for portables with sleep + hibernate as a backup.

 

At this point, I'm pretty hesitant to buy future SSDs from Sandisk given the lack of movement on this issue Smiley Sad

SanDisk Guru
Posts: 4,157
Registered: ‎07-18-2007

Re: Slow to wake from sleep

What is the model number of the mac you are using? 

Newbie
Posts: 2
Registered: ‎08-05-2014

Re: Slow to wake from sleep

same problem here :/

using macbook pro early 2011

with 8gb ram

2.2ghz i7

 

sandisk ssd extreme pro 480gb

it's only a week old and i'm having this problem

always a 20-30 seconds delay when waking up

 

i'm on mountain lion 10.8.5 .. did a clean install and it didn't fix the issue.

Newbie
Posts: 11
Registered: ‎01-11-2014

Re: Slow to wake from sleep

Join the sad club. The only suggestion is a workaround, I am using hibernate instead of sleep, which for me (haswell, UEFI + Win8.1 on Dell) halves the amount of time it takes to come on (somewhere between 5 and 10 seconds.)

 

P

Newbie
Posts: 2
Registered: ‎08-05-2014

Re: Slow to wake from sleep

so appreantly i had the extreme II and not the Pro. 

 

did someone experience the problem with the Sandisk Extreme PRO ?

model number: SDSSDXPS-480G-G25

Newbie
Posts: 5
Registered: ‎08-22-2014

Re: Slow to wake from sleep

MBP 15" late 2011 i7 2,2gHz 8 GB

Mac OS 10.9.4

 

SSD Extreme II 480

 

- takes 20-30 seconds to wake after sleep. Same syptoms as earlier in this topic. Did many various procedures as described in forums, no luck.. Following thread hope to get wiser...