04-19-2017 07:37 PM
Hi, I am using a 64gb wifi connect on ipad air 2 ios 10.3.1. I am finding that the app keeps crashing about 7 minutes into movie whether streaming with stick or in my downloads. I have not been able to find any information on how to stop this happening. Any help would be greatly apprectiated.
04-21-2017 09:29 AM
I downloaded the file and played it on an iPad Air 2 model MGKL2LL/A running iOS 10.3.1 and it played all the way to the end. I did not see any app crash. I also played it on my iPad mini 2 and also did not have any issue.
Make sure you have the latest connect drive app. If so you could try uninstalling and reinstalling the app. If that does not work you may need to backup the iPad using itunes and do a factory restore and see if that would solve the issue.
04-21-2017 10:48 PM
I have done all the suggested fixes and it still stops at the 10 minute mark. I have tried it on another ipad and at the 10 minute mark it stops but plays through on my iphone 7 plus.