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SanDisk Guru
Posts: 4,116
Registered: ‎07-18-2007

Re: Wireless stick continuously disconnects on USB

using the iOS or android app in settings what FW version does it say you have?

Newbie
Posts: 13
Registered: ‎01-03-2016

Re: Wireless stick continuously disconnects on USB

Android app shows 3.4.2 (A02S 1105)

Newbie
Posts: 2
Registered: ‎06-20-2017

Re: Wireless stick continuously disconnects on USB

Hi guys,

I have the same problem & I think it started after last Windsows 10 creators edition update (Windows Home x64).

I own a Sandisk Connect Wireless Flash Drive 32GB (with the latest firmware) which after insertion to any USB port keeps connecting & disconnecting every 5-10 secs.

It works just fine to my laptop which doesn't have the Creators edirtion.

The USB ports works with any other USB device (external drives, flash drives, printers).

The SanDisk drive although it appears & disappears from device manager (every 5-10 secs) it never appears to My Computer devices (File Explorer), so I can't perform any operation with it.

I reinstalled the latest firmware update & formatted the flash disk using my laptop but the problem remains.

 

My motherboard is a Asus Crosshair II with nVidia nForce 780a SLI chipset.

There are no chipset drivers for Windows 10 to re-install just in case something went wrong with the USB drivers during Creators edition update.

 

Any ideas?

Newbie
Posts: 13
Registered: ‎01-03-2016

Re: Wireless stick continuously disconnects on USB

my issue is a little different- i do not have the Windows 10 creators update and my device does appear under My Computer so i am able to access the data on the device.

Newbie
Posts: 2
Registered: ‎06-20-2017

Re: Wireless stick continuously disconnects on USB

Hi,

You are right! Sandisk flash drive does the same thing on my laptop as yours but at least it is functional!

On the contrary, on my desktop PC whic runs Creators Edition doesn't appear at all on File Explorer. Not functional!

Keep googling...

 

SanDisk Guru
Posts: 4,116
Registered: ‎07-18-2007

Re: Wireless stick continuously disconnects on USB

FW version 3.4.2 is a Wireless Flash Drive not a Wireless Stick. The Wireless Flash Drive is the older now obsolete version of the Connect product line. I contacted SanDisk support and there is a computability's issue with the latest Windows 10 creators update. This issue will unfortunately not be fixed as the Wireless Flash Drive is an obsolete product and only officially supports up to Windows 8.  

Newbie
Posts: 13
Registered: ‎01-03-2016

Re: Wireless stick continuously disconnects on USB

thanks, i bought a wireless stick, didn't realize the flash drive was that old.. does the stick allow wireless access while it's connected to a usb port?  ie, can you have it plugged into a computer and add/remove files wirelessly at the same time?

SanDisk Guru
Posts: 4,116
Registered: ‎07-18-2007

Re: Wireless stick continuously disconnects on USB

no the controller only supports a single access to the memory at a time. either MSC or wireless. You can connect it to a ac charger and charge it and also connect wirelessly but if it is connected to a computer it mounts as MSC and you cannot connect wirelessly.