Reply
Newbie
Posts: 13
Registered: ‎01-03-2016

Wireless stick continuously disconnects on USB

hello!

 

i have a sandisk connect wireless stick, 16 GB, and for some reason it continuously disconnects from my computer then reconnects- as long as i have the stick plugged into usb it will continue to do this.

 

i think i've narroved it down to some sort of idle timeout issue, becuase as long as i continue to make changes on the drive (for example, create folders or remove them), the drive stays connected- if i don't do anything on the drive it will eventually disconnect after about 1 minute (ie, disappear from My Computer) then will reconnect seconds later.  it seems to disconnect after 1 minute of inactivity.

 

can anyone help with this?  i've disabled power savings mode on the stick and changed the wifi channel a few times as suggested in the article below but no success.. and i'm pretty sure this is an issue with the stick because i use many other usb flash drives (and external) and have not had this issue with any of them.

 

i would try updating the firmware but becuase of the disconnect issue, i'm afriad the upgrade process won't have enough time to complete and botch the device.

 

http://forums.sandisk.com/t5/SanDisk-Connect-Wireless-Stick/Wireless-Stick-Disconnects-frequently/td...

 

thanks!

SanDisk Guru
Posts: 4,194
Registered: ‎07-18-2007

Re: Wireless stick continuously disconnects on USB

what operating system are you using? do any other USB drives work normally on the same computer? does the wireless stick work normally on other computers? What is the OS on the other computers where the drive has been tested?

Newbie
Posts: 13
Registered: ‎01-03-2016

Re: Wireless stick continuously disconnects on USB

windows 10, yes other usb drives work fine on the same computer (both flash and external), stick has the same behaviour on another computer, also windows 10.

SanDisk Guru
Posts: 4,194
Registered: ‎07-18-2007

Re: Wireless stick continuously disconnects on USB

Also what FW version are you running? I did a quick test with my wireless stick and Windows 10 creators update and it is working. how long do you have it plugged in before you see it disconnect?

 

do you have creators update? if not do you plan on installing the update? do you have any other OS than windows 10 to see if the issue is there as well? 

 

the issue could be with the drive itself. You can verify by testing with a different OS. If the issue occurs with other OS then the drive is proabbly bad and would need to be replaced. If the issue only occurs with a specific OS it could be OS related. 

Newbie
Posts: 13
Registered: ‎01-03-2016

Re: Wireless stick continuously disconnects on USB

it's an older version of the firmware, 3.x i think.. disconnects after about 1 minute.

 

i don't have creator update yet or another os to test on.. is it safe to say that this behaviour is not by design?  this isn't a setting out of the box that can be changed somewhere?

SanDisk Guru
Posts: 4,194
Registered: ‎07-18-2007

Re: Wireless stick continuously disconnects on USB

no not by design for sure. I would definitely try getting to a computer where you can do the FW update. if that does not help the issue you may want to update the PC to creator update and see if that helps. 

Newbie
Posts: 13
Registered: ‎01-03-2016

Re: Wireless stick continuously disconnects on USB

one thing i just thought of- i had the stick connected via usb to the console of my electronic drum kit for awhile, essentially allows play along with audio files that are saved on the stick- i don't recall any issues using the stick with that setup, and pretty sure all the songs are longer than 1 minute.  so theoretically in that environment the device disconnects do not appear to be an issue- not sure how the drum kit console is confgured interface/OS wise though..

Newbie
Posts: 13
Registered: ‎01-03-2016

Re: Wireless stick continuously disconnects on USB

So I tried the firmware upgrade with no success. I plugged the stick into another Windows 10 computer and it stayed connected for several minutes before disconnecting.

I was able to drag the firmware update file to the root of the drive and then Eject from the computer, but the update process didn't start, and I left the stick connected for several minutes. I also disconnected the stick to see if the update process would start.. am I doing the update process correctly? Seems odd that nothing would happen..
SanDisk Guru
Posts: 4,194
Registered: ‎07-18-2007

Re: Wireless stick continuously disconnects on USB

Are you ejecting the drive or just disconnecting it? The drive has to be ejected for the FW update to initiate. 

 

https://kb.sandisk.com/app/answers/detail/a_id/17556 

 

1. Turn the Wireless Stick off
2. Connect the Wireless Stick  to a computer via USB
3. Drag the update file onto the Drive. Make sure to put it in the root or main directory and not in a sub folder.
4. Right Click the removable disk and select Eject.

On a Windows Computer, go to My Computer, right-click on the Wireless Stick, then choose Eject.

On a Mac computer, find the Wireless Stick on your desktop and right-click on it, then choose Eject.

Newbie
Posts: 13
Registered: ‎01-03-2016

Re: Wireless stick continuously disconnects on USB

yes, i've followed these steps many times.. are you supposed to leave the sticked plugged in after ejecting?  i've done this and also tried unplugging (as suggested in the kb article) but the firmware upgrade did not start.