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Newbie
Posts: 1
Registered: ‎04-05-2017

Wireless Stick not recognized as USB device on computer

Hello! I got a 64GB Wireless Stick for Christmas, and I love it. I don't have a lot of free space on my phone, so I have the stick automatically backup my photos and videos and delete them from the phone once they've been copied.

 

I haven't had any issues with the stick until yesterday, when I tried to transfer content off the drive and onto my computer. I plugged the stick into a spare USB port, and...nothing happened. I had just used the stick, so I know it was charged 100%, but my computer did not recognize the stick as a USB device.

 

I checked drive management - nothing. Device manager - no errors. The drive charges, though - I can see the LED light up to indicate that state.

 

So basically I have a wireless device that can I can connect to wirelessly, transfer photos and videos to, but that's the end of the road as far as functionality, since I can't get anything off the drive. I even tried plugging it into my wife's laptop, and it was not recognized by her machine, either.

 

This is a big bummer. It's three months old and it already crapped out - is it still under warranty? Am I screwed? If this thing is dead, I don't think I'll be recommending SanDisk products anymore.

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SanDisk Guru
Posts: 4,115
Registered: ‎07-18-2007

Re: Wireless Stick not recognized as USB device on computer

if you have tried multiple computers and none are seeing the drive it will likely need to be replaced. It has a 1 year warranty so you are good there. I would recommend contacting sandisk support.