02-10-2018 03:53 AM
Please forgive my english.
I hhace a Sandisk Wireless Stick 64 Gb
Iphone 6s 9.3.5
Ipad mini 4 11.2
Samsung A3 2016 7.0
First time using the Stick i connected , one at the time, tested all 3 devices. Everything was fine.
No problem with stick wifi. I also uploaded some pics.
Used as a usb at windows 7 with no problem.
But the next time I tried I registered this problems:
1- can’t connect to the network (the original message is in spanish) . This problem in all devices.
2- When I connected to the USB port of the PC, it began to appear and disappear constantly.
3- Sandisk app with no connection
Then I formated it using expat and later restaured it to factory.
can you help me, please?
02-12-2018 08:58 AM
if you tried a factory reset and the problem persists (not connecting on the PC or wifi) the problem may be a hardware issue. if that is the case i would recommend contacting sandisk support for a possible replacement.