Connect App displays "Wireless stick in USB mo...." in giant red banner while streaming video

might as well be no explination at all

even though im a geek I have no clue what a MSC or a FS is

and after googling the acronym I still havent got a clue wether to 

I have a MSC connection.

we have a saying for pastors that works for geeks and gurus

that they are so heavenly minded they are no earthly good

works for mechanics and engineers too

Mass Storage Class (MSC) • Media Transfer Protocol (MTP) Windows systems support both MSC and MTP mode. Mac systems only support MSC mode.

this is total jibberish to us sandisk noobs. 

I have ejected this thing properly 30 times (annoying) and I got one time it hooked

up my android (nexus 6=marshmallow ) and my  hp15 (win 8.1)

then as I selected photos to transfer the laptop went to sleep and I lost eveything

and I got the red band of death “Wireless stick in USB Mode”

I tried downloading the firmware update into the root of the stick and that did nothing

so now there are two simple problems that should have been vetted before product 

sales 

#1 inner operability between windows 8.1 and scandisk connect

 a. testing firmware up grade flashing (i suspect it is wonkey across platforms)

 b. user control in windows off the innerweb not in a website hypertext that leads to a desert

          of information. we geeks loath talking to pimple faced know nothings that look at a monitor

           and get perplexed as we geeks fail from appoplexy talking to them.

#2 it just dosent work out of the box and that is not a proggygrammer error

      that is a marketing COO veeep that realy dosent have a grasp of what

      minimun it takes to  stand up to the bar, -----Thats yanking the bar down and saying

      “Hey limbo Anyone”!!!

this should have worked, im not a code-er but I could have done it better

yes it would  have taken time and cost alot more money.

and the repair is not even working

good thing you only burned me for 20 bucks, I would have seethered if it had been 35

the retail price at best buy, im thinking about taking it back to walmart, this is 2

12 packs of 211 steelies for me. you think sandisk would guard the name a little better

I know I would