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Newbie
Posts: 1
Registered: ‎03-31-2016
Accepted Solution

Audio does not play .mkv files on iPad/iPhone any more - used to - Video fine

All,

 

these .mkv files used to play fine (both video and audio) but now only video and no audio - files are OK as played them before and works on computer.

Please help as missin my in-flight movies

 

Pat

SanDisk Guru
Posts: 3,923
Registered: ‎07-18-2007

Re: Audio does not play .mkv files on iPad/iPhone any more - used to - Video fine

The MKV files probably have a dolby audio codec. Support for dolby audio codec was recently removed. See the KB article on the issue below. You may need to reencode the videos using a different audio codec to get them to work. 

 

http://kb.sandisk.com/app/answers/detail/a_id/18851/ 

 

The (iXpand and Connect) apps do not currently support certain audio / video formats, such as those encoded with AC-3 (Dolby Digital) codecs. In some instances, you may be able to select the file and use the “Open in” feature to use other apps on your device that support such formats to playback these audio / video files.

 

SanDisk values the opinions and concerns of our users. We would like to invite you to take a short survey regarding video playback issues.

 

Take the Survey Now

Newbie
Posts: 2
Registered: ‎04-01-2016

Re: Audio does not play .mkv files on iPad/iPhone any more - used to - Video fine

I have the same problem and it makes me feel weird after reading your reply.

 

why is it not working after the update while its working fine before the update?

i can watch .mkv video complete with the audio before and after the update, i tried to continue watching the same video and it doesnt have any sound now.

 

this happen after i update the app from app store today. It worked fine yesterday night.

this must be bug or error occured , please release some update to fix this.

SanDisk Guru
Posts: 3,923
Registered: ‎07-18-2007

Re: Audio does not play .mkv files on iPad/iPhone any more - used to - Video fine

This is not a bug. They have removed support for the dolby audio codecs from the app. This is why it worked before and no longer works after update. If this issue affects you I encourage you to take the survey linked in the KB article. 

Newbie
Posts: 2
Registered: ‎04-01-2016

Re: Audio does not play .mkv files on iPad/iPhone any more - used to - Video fine

But whyyy.... D:

 

that sucks ;(

Newbie
Posts: 1
Registered: ‎04-13-2016

Re: Audio does not play .mkv files on iPad/iPhone any more - used to - Video fine

I'm relieved that I found this post but frustrated why Sandisk took away support for MKV audio codecs.  I absolutely loved my Connect now I have to reencode MKV files that worked fine previously.  They need to rectify this situation and come out with an update to fix the screw up. 

Newbie
Posts: 1
Registered: ‎07-28-2016

Re: Audio does not play .mkv files on iPad/iPhone any more - used to - Video fine

[ Edited ]

Use the infuse media player from the app store

supports playing mkv with sound and subtitles even if Dolby or dts

and discovers the device automatically using WebDAV protocolimage.png

Newbie
Posts: 2
Registered: ‎08-07-2016

Re: Audio does not play .mkv files on iPad/iPhone any more - used to - Video fine

 
Newbie
Posts: 2
Registered: ‎08-07-2016

Re: Audio does not play .mkv files on iPad/iPhone any more - used to - Video fine

Hi Yaronco,
How exactly do you do this please?
Cheers!
Newbie
Posts: 1
Registered: ‎11-29-2016

Re: Audio does not play .mkv files on iPad/iPhone any more - used to - Video fine

I was able to add the sound by using MacXConverter Pro.  Works perfectly now as a Mp4