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Newbie
Posts: 1
Registered: ‎01-09-2016

Won't stay on and won't charge

Hi,
I recently purchase the wireless memory stick over the holidays. Today it would not stay on (cycles through various colors and then shuts off). I figured the battery must be dead. When I plug it in to charge it cycles through the colors and stays on a solid red. The instructions say the light will be amber when charging. Also, when I plug into the computer it doesn't recognize or set up the flash drive. Is something not functioning properly, like the battery might be bad? It worked fine the other day. I have not had it in extreme conditions or got it wet or anything like that. Help!
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SanDisk Guru
Posts: 3,990
Registered: ‎07-18-2007

Re: Won't stay on and won't charge

sounds like it may be a bad drive. contact sandisk support to check warranty status.