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Newbie
Posts: 1
Registered: ‎10-14-2015

Drive keeps opeining and closing on Win 10j

just got new drive and plugged in to charge.  It keeps closing and opening it's windows explorer window and apparently turning off and on as the light goes off on drive when it closes and comes back on.

 

 

SanDisk Guru
Posts: 3,923
Registered: ‎07-18-2007

Re: Drive keeps opeining and closing on Win 10j

Do you have any other computers to try the drive on? Do you see the same result?

 

Do you have a USB AC charger? When you connect the Wiresless stick to an AC charger does the power cycle there as well?

Newbie
Posts: 1
Registered: ‎12-03-2015

Re: Drive keeps opeining and closing on Win 10j

I am having this same problem. I have an old Dell laptop and only after upgrading to Win 10 the drive would disconnect regularly, then about 10-15 seconds later reconnect. Just before disconnecting, the amber led would flash three times, then a disconnect. I do not get this problem when working on any desktop machine (Windows or Mac). I bought a new Dell laptop last week and thought it would be fixed, however, the problem has moved to my brand new 7000 series Dell laptop. The drive is fully charged and works fine as a WiFi hotspot and via Bluetooth. I have also tried turning off the USB power saver feature and the problem remains.

Anyone have any idea why this is happening only on my laptop? Could it be an issue related to some weird Dell driver?
SanDisk Guru
Posts: 3,923
Registered: ‎07-18-2007

Re: Drive keeps opeining and closing on Win 10j

Is the windows 10 machines fully updated? IIRC windows 10 had some issues with USB detection but they should be resolved with the latest Win 10 patches. 

Newbie
Posts: 1
Registered: ‎02-05-2016

Re: Drive keeps opeining and closing on Win 10j

It's still an issue, I updated the device and w10. It keeps disconnecting.