Cannot view contents (videos, music) after iOS 9 - iPhone 5s and iPad 3

[drlucky]

contact sandisk support and submit a crash log so they can look into what may be causing the issue. 

Getting a crash log from an iOS device

http://kb.sandisk.com/app/answers/detail/a_id/15002/ 

submit a support request 

http://kb.sandisk.com/app/ask/