Hey eswcpa,
Did you have any luck getting this sloved? I have been “working” with tech support also, but it is not possible for me to send them the files I am having problems with becaue thier email only accepts attachemnts that are 9MB or less. They are supposed to call me to discuss this but I can’t imagine what they will tell me over he phone that is different than what they have told me via email (they gave me directions to remformat the player - it didn’t help).
:robotsad: