05-18-2017 10:13 AM
Thanks for the reply. This is what I get trying the suggestions.
The normal 3-second shutdown does nothing at all. Just keeps displaying the word "SanDisk".
Device was fully charged when I started the upgrade. Using an A/C charger doesn't appear to do anything - no "Charging" message on screen, just the "SanDisk".
I don't have a MicroSD card in it. (Haven't gotten it to actually work properly with tracks on internal memory yet, so no point to adding more.)
It does not connect normally. Apparently it is in a state where USB doesn't work, as /var/log/messages doesn't record any device connect info when I plug it in. Therefore I can't apply the older firmware.
Only thing I can think of from here is to let the battery discharge completely...
05-18-2017 02:10 PM - edited 05-18-2017 02:15 PM
Really sorry to read your continuing problems.
I think it will not help to let your Clip Sport battery completely discharge. Are you able to shut it down by a 20+ sec press of the Power/Select button ??
I can only think of one more solution.
(If your player has discharged by the time you read this suggestion, try connecting to a 1.0 amp charging block using the original micro USB cable.)
Hold down on the Back button (aka Lock button) and the Power/Select button at the same time for 30 secs or longer?? Then see if the player comes on with a normal 3 sec press.
Beyond this advice, I fear there was a problem with your attempt to install Firmware 1.38. I have not tried this version on my Clip Sport (still using 1.28). Make sure your upgrade.hex file has the filesize 28,491 kb.
Hopefully, a few senior SanDisk Forum members will provide more useful advice for you??
05-18-2017 08:59 PM
The 20 second press does shut it down, but it restarts and displays "SanDisk" immediately after I release the button.
Back + power shuts it down after about 7 seconds, but again, it immediately restarts to "SanDisk" when I release the buttons. (Not sure about the amp rating of the charger, but it's the one I use for other devices.)
05-19-2017 10:11 PM
After apparently running the battery down, plugging it into a USB socket causes the "SanDisk" screen to appear, but nothing further. Seems that there's no charging, as it goes dark when unplugged.
05-20-2017 09:27 PM
I don't know if it's returnable, but it was only like $40 so probably not worth the hassle. Thanks for trying to help, though.
I would like to know if there are any reasonably decent replacement players, though. By "decent" I mean something that straight out of the box will not treat my audio files as "songs" that can be played in random order. but as tracks that are generally integral parts of a larger work. It was a bit disconcerting when I loaded a few things on this, and got Act 3, scene ii of "A Midsummer Night's Dream" followed by one movement of a Brandenburg Concerto, then a bit of Mussorgsky...
05-21-2017 07:56 AM - edited 05-21-2017 07:59 AM
Maybe explore features of the iPod Nano & iTunes management software?
And, maybe spend a few minutes reading the Apple iPod Nano User Forum to read about any nagging problems?
I am still learning to optimize my enjoyment of the features of my Clip Sport(s). Although this device is designed for a modest selling price, it has a few modes of convenient & pleasant audio playback and the big advantage of removable micro SD cards.
I think most user play order requirements can be readily resolved using Playlists (batch file or software) and using FAT sorting software. A few dedicated users are willing to invest extra effort to curate their ID3 tags for optimum enjoyment.
05-21-2017 11:48 AM
Thanks for the suggestion. I apologize for not including "Not an Apple Product" in the question - I tend to take that too much for granted :-)
The problem with creating (M3U) playlists is that it seems much too complex a process, at least from the little research I did before the "upgrade". I'd have to write something to scan the tracks for things like running time in seconds. And ID3 tags really don't seem meaningful for anything other than popular music.
05-24-2017 07:55 AM
I have the same problem as jamessqf. I tried to update the firmware to 1.38 and my player is not turning on anymore! I just got the Sandisk logo and it turns back off. I tried on 2 different PCs and it is not even detected by Windows. I tried every tricks on the book, it just shows the Sandisk logo and then blank screen.
I am angry because Newegg won't give me a refund, only a replacement.
05-25-2017 07:10 AM - edited 05-25-2017 07:23 AM
Reply to users NALF and jamesqf:
I tried using The Google to search for advice how to recover from the nasty problem of "Stuck on Flower Boot Screen".
I found this suggestion from user Saratoga on the Rockbox user forum in March 2014.
Sounds like the file system is corrupt. The bootloader has a failsafe USB mode that shouldn't care about that. Turn off the player, hold down the select button, then plug in USB. It should then mount in Windows (the player itself will have a black screen). Check the disk for errors, fix any that appear. Probably then everything will work.
Please report back here with your results and comments ???