I have the same problem as jamessqf. I tried to update the firmware to 1.38 and my player is not turning on anymore! I just got the Sandisk logo and it turns back off. I tried on 2 different PCs and it is not even detected by Windows. I tried every tricks on the book, it just shows the Sandisk logo and then blank screen.
I am angry because Newegg won’t give me a refund, only a replacement. 
