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Newbie
Posts: 11
Registered: ‎07-27-2014

Re: Problem With Album Art

I thought I give it one more try to get my album art to show up on the Clip Sport. I started working on a new music library in latest version of Itunes. I made a 192 by 192 picture for each year of the 1970's. I added the songs for 1970, and then added the 1970 album art to the songs. I made sure the ID3 Tag was set to 2.3 for all MP3 songs. I added the songs to the Clip Sport and all the picture showed! I'm a happy boy.

The I did the same process for the 1971 songs. Made a 192 by 192 album art and added them to the songs, set the ID3 tags and added them to the Clip Sport and....none of them work. Why? I have no idea.

 

My Album Art

 

Above is a link to my albume art pictures. Can somebody please tell me why the 1970 picture shows up perfect on the Clip Sport and the 1971 picture doesent show at all?

 

From what I can see the album art for 70 and 71 are identical in every way with the exception of color. I have not check beyond 71 to see if the other work yet. I need some help figuring out this "head scratcher" problem.

SanDisk User
Posts: 53
Registered: ‎12-13-2014

Re: Problem With Album Art

I have looked into this and oddly enough it seems to be the embedded EXIF metadata in your image files that confuses the Clip Sport. This data is differently formatted in the file that works (1970.jpg) compared to the ones that doesn't. The images seems to be created with PaintShop Pro X6 and that software is capable of editing EXIF metadata directly. As a first step though I would like you to remove the data all together on one file and confirm that it works.

 

The easiest way is to upload the image file 1971.jpg to http://www.verexif.com/en

Select “Remove Exif” and save the new file. Then try to use that image file with the Clip Sport.

 

If it works, update (or simply delete) the EXIF metadata within your image files with PaintShop Pro : https://www.youtube.com/watch?v=OqN9Cluc1jI

 

 

Newbie
Posts: 11
Registered: ‎07-27-2014

Re: Problem With Album Art

Thanks for looking into this. When I have more time I'll see if what you suggested works. Also...Would it help if I re-saved the picture files in Gimp?

Newbie
Posts: 11
Registered: ‎07-27-2014

Re: Problem With Album Art

Ok, that didn't take as long as I thought....I ran 1971 and 1972 throught the nifty program you showed me. 1971 now works perfect, but 1972 shows up but it's a much smaller picture. How can two pictures of the same size show up differently on the screen?

Newbie
Posts: 11
Registered: ‎07-27-2014

Re: Problem With Album Art

One last added note- It appears that all music files that are mpeg have normal sized album art. All music files that are AAC files show a smaller picture for some reason. Any fix for this?

SanDisk User
Posts: 53
Registered: ‎12-13-2014

Re: Problem With Album Art


Riptrack59 wrote:

Would it help if I re-saved the picture files in Gimp?


Yes, although you will loose some quality for every re-save of a jpeg-file.

 

In Gimp, select File - Export As... in menu.

Give the new file a name.

In the dialog “Export Image as JPEG” expand “Advanced options”.

Uncheck ”Save EXIF data” and (optionally) check "Use quality settings from original image".

Export the file.

SanDisk User
Posts: 53
Registered: ‎12-13-2014

Re: Problem With Album Art

[ Edited ]

Riptrack59 wrote:

One last added note- It appears that all music files that are mpeg have normal sized album art. All music files that are AAC files show a smaller picture for some reason. Any fix for this?


Sadly, I don't think so. In my experience, this seems to be true for OGG files as well. I use a shared "folder.jpg" file as album art and this one image shows up in two different sizes dependent of what type of file (mp3, aac or ogg) I'm playing at the moment.

 

A firmware bug or memory restraints in hardware perhaps.

Newbie
Posts: 11
Registered: ‎07-27-2014

Re: Problem With Album Art

Thanks for your help. I'm going to convert all the music I have to the AAC format so the the art will all be the same size. At least the pictures are showing up now!

Newbie
Posts: 7
Registered: ‎03-30-2015

Re: Problem With Album Art

So the limitation similar to the clip zip where the album art size has to be below 100kb?

SanDisk User
Posts: 53
Registered: ‎12-13-2014

Re: Problem With Album Art

[ Edited ]

Officially the maximum supported resolution is 480 x 480 with a maximum file size of 450kB. It's complete waste of space though because the 128 x 128 display on the player will only use a fraction of that for album art. Keeping album art below 100kb is still a good guideline.