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Newbie
Posts: 11
Registered: ‎07-27-2014
Accepted Solution

Problem With Album Art

    I just recieved my Clip Sport about a week two weeks ago and found there is a problem.

    I had made my own album art for all my songs in my music library. These images show up fine in iTunes. These are simply 480 by 480 .jpeg images I made in PSP-X6. There have white lettering with different colored backgrounds on them. The lettering represents the year the song was made.

    I found that when I added my songs to the Clip Sport the programming would get hung up on loaded most of the album art. The music would play fine, but while the Clip Sport is trying to load the image nothing else would work. Eventually the Clip Sport would give up trying to load the image and load a blank image. The weird part is that a few images would appear and work like they should.

    I tried different picture file types and even making smaller album art but the Clip Sport gave me the same results each time. I eventually found that to get the Clip Sport to work right I need to remove the album art all together. I really don't want to do this since I have well over 1600 songs in my library.

 

  Question #1-Does anybody know what the possible problem is here?

  Question #2-Is the Clip Sport bad and need replaced?

Newbie
Posts: 11
Registered: ‎07-27-2014

Re: Problem With Album Art

Here is a picture of the album art I was using that's causing the problem...

Album Art 

 

 

 

 

 

 

 

SanDisk User
Posts: 36
Registered: ‎01-26-2008

Re: Problem With Album Art

Can you provide an example file? eg. load to ImageShack (or equiv.) It is likely to be the layering and complexity of the images, and is probably fixable.
Newbie
Posts: 11
Registered: ‎07-27-2014

Re: Problem With Album Art

Here are 4 sample files. The pictures 2010 and 2007 are the only pictures that showed up. The 2005 and 2008 did not. I have no idea what the difference is between them as there were all made at the same time.

 

 

sample pic download

 

Newbie
Posts: 11
Registered: ‎07-27-2014

Re: Problem With Album Art

With a fresh start today I tried making new album art. I made 4 imagaes at 100 X 100. Two of them showed up normal normal while 2 showed up smaller with a black line across the bottom of them. Then I tried bigger picture at the max size of 480 by 480. Again two showed up normal with the other two didn't show up at all. There seems to be no reason for this. All my testings seems to have the same mixed results. I can only be lead to believe that this product wasn't tested enough before it was sold to the public. I'm heading of to the place that I bought this thing to give it a bad review. I should of never bought it!

SanDisk User
Posts: 36
Registered: ‎01-26-2008

Re: Problem With Album Art

I'm experiencing same issues (see: Clip Sport: How large is your album art?l)

 

I have looked at your image file, and will get more time this weekend to test ..

SanDisk User
Posts: 36
Registered: ‎01-26-2008

Re: Problem With Album Art

Please see my other thread, the mystery deepens ..

Newbie
Posts: 11
Registered: ‎07-27-2014

Re: Problem With Album Art

I did read your post and you have an interesting find there. The difference with my issue is that all the pictures (album art) is being made in the same place at the same time but they get different results in the Clip Sport. I'm getting ready to make another set of pictures and giving it another try. Is there a suggested picture file type I should use?

SanDisk Guru
Posts: 16,049
Registered: ‎04-17-2008

Re: Problem With Album Art


Riptrack59 wrote:

Is there a suggested picture file type I should use?



JPG. Plain, old, white-bread, run-of-the-mill variety .jpg. NO progressive, no .bmp, no .png, no .gif, etc.

SanDisk User
Posts: 22
Registered: ‎08-01-2014

Re: Problem With Album Art

I had similar problems when making album art for my mp3s on the Clip Zip.  I found that if I follow three rules problem solved.

1: I make sure that the picture is square (which it sounds like you are doing)

2: I like to use JPEG (though I've noticed other formates seem to work fine as well, but I just like to keep a standard)

3: The file has to be under 20kb, which it looks like you are a bit over.  Even if the pictures are all the same "size" (480x480 in your case), if you have a higher resolution it may get over that 20kb threshold, and therefore won't show up.

 

This works for my Zip, and so far seems ok with my Sport too, but I've not played with it as much.  May be a good place to start though.