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Newbie
Posts: 4
Registered: ‎11-19-2016
Accepted Solution

Freezing while transferring

My player will not allow me to put any files on it. Every time I drag and drop a file on it, it says transferring and then freezes. I cannot add anything to it. Any suggestions?

SanDisk Fanatic
Posts: 346
Registered: ‎09-12-2015

Re: Freezing while transferring

Maybe your player has a simple & easily repaired File Table error. 

Take a look at this website for instructions. (Same advice will work on Win 10)

 

     http://www.howtogeek.com/howto/windows-vista/guide-to-using-check-disk-in-windows-vista/

SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: Freezing while transferring

Other possibilities:

 

--  Format the player under its System settings--this can fix issues.  Note that this will erase all user content on the player--cooy to your PC anything you want to save first.

 

--  You might try reapplying the latest firmware--glitches can develop over time.  See the firmware sticky thread at the top of this forum for the firmware and instructions.

Newbie
Posts: 4
Registered: ‎11-19-2016

Re: Freezing while transferring


DFELD2005 wrote:

Maybe your player has a simple & easily repaired File Table error. 

Take a look at this website for instructions. (Same advice will work on Win 10)

 

     http://www.howtogeek.com/howto/windows-vista/guide-to-using-check-disk-in-windows-vista/


Ill try this.

Newbie
Posts: 4
Registered: ‎11-19-2016

Re: Freezing while transferring


Miikerman wrote:

Other possibilities:

 

--  Format the player under its System settings--this can fix issues.  Note that this will erase all user content on the player--cooy to your PC anything you want to save first.

 

--  You might try reapplying the latest firmware--glitches can develop over time.  See the firmware sticky thread at the top of this forum for the firmware and instructions.


Im worried about doing this because it has music on it now and it does work. Just cant add anything to it. If this doesn't work, Ill be left with a paperweight. Gonna use this as a last resort.

SanDisk Guru
Posts: 3,233
Registered: ‎09-13-2008

Re: Freezing while transferring

Are you sure that the card or some folders in it have not been set to write protected? Windows sometimes has the bad habit of doing things like this on its own. Have you tried using a different usb cable and a different usb port? Are you sure the usb cable is fully inserted into the player?

SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: Freezing while transferring


mistavipa wrote:

Miikerman wrote:

Other possibilities:

 

--  Format the player under its System settings--this can fix issues.  Note that this will erase all user content on the player--cooy to your PC anything you want to save first.

 

--  You might try reapplying the latest firmware--glitches can develop over time.  See the firmware sticky thread at the top of this forum for the firmware and instructions.


Im worried about doing this because it has music on it now and it does work. Just cant add anything to it. If this doesn't work, Ill be left with a paperweight. Gonna use this as a last resort.


Understood.  Note that while formatting will erase the user content, reapplying the firmware will not.

Newbie
Posts: 4
Registered: ‎11-19-2016

Re: Freezing while transferring


Miikerman wrote:

Other possibilities:

 

--  Format the player under its System settings--this can fix issues.  Note that this will erase all user content on the player--cooy to your PC anything you want to save first.

 

--  You might try reapplying the latest firmware--glitches can develop over time.  See the firmware sticky thread at the top of this forum for the firmware and instructions.


I was hesitant to try this due to it possibly not working at all after. I went ahead and tried anyway and it works great. I formatted it and then upgraded the firmware and it transfers fine now. Thanks!