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Newbie
Posts: 1
Registered: ‎03-11-2015

Driver when mp3-player crash

When i download new firmware my PC shotdown. So,i think, i have bad firmware   on my Clip. I can it turn on. Only what working, its push volume+power about 20 sec. After that i can see FW upgrading. Dont disconnect. But it doesnt work/ SO when i connecting to PC i have new unknown device USB\VID_10D6&PID_10D6&REV_0100. Where can i find thise driver. Sansa updater doesnt help

SanDisk Guru
Posts: 4,227
Registered: ‎07-18-2007

Re: Driver when mp3-player crash

if it is not being recognized by the computer when plugged in and it is stuck in the upgrading FW loop when disconnected there really is not a recovery mode that can be used. It will need to be replaced. See links below. you can request a replacement or open a support ticket with sandisk support. 

 

Request a replacement

http://kb.sandisk.com/app/rmaform 

 

open a support ticket

http://kb.sandisk.com/app/utils/login_form/

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Newbie
Posts: 1
Registered: ‎06-12-2017

Re: Driver when mp3-player crash

[ Edited ]

I just had the same problem. I started by clicking on the Windows icon for Safely removing media and selecting the Clip Sport. I waited then unplugged the Clip Sport.

 

Then a message "FW Updating" appeared in bright white on the Clip Sport itself. Presumably, FW means "firmware", and it was in a stupid mode where it was transferring one byte at a time to the Clip Sport, with no user support.

 

I tried fixing the problem, and finally found that holding down the main/power/center button for about 10 or 15 seconds interrupted the mode, and returned the unit to proper operation. This information should be added to the user manual, IMO.

 

I tested by plugging it back into the computer. The computer reported identifying the Clip Sport device properly.

 

Windows 8.1