Clip sport dead after first charging

purchased 4 gb clip sport mp3 player in Dec '16. Charged it and put a couple of songs on it. Didn’t use it until jan 14th. Device is dead. Wont recharge (at least display doesn’t show recharge icon}.Is there some trick to getting it up and running? It was a gift to my partner, and she’s very disappointed.

http://kb-de.sandisk.com/app/answers/detail/a_id/188/~/resetting-a-sansa-player

Connect the player via the micro USB cable to a charging source (computer USB port or 1 amp charging block).

Then press the large middle button for 20 secs.

Then release. If the player does not come on, press the middle button again for 1-2 secs.

Should work. Then see if the device needs charging.

Thanks. Worked just fine.