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Raf
Newbie
Posts: 4
Registered: ‎11-26-2015

Clip Sport disconnects while transfering files

[ Edited ]

Hey guys,

 

So, all of a sudden, I can't transfer music to my Clip Sport because it simply disconnects from my pc in the middle of the transfering process.

 

That's it. It simply disconnects. Dragging and dropping a folder directly from Windows explorer or using and intermediary program to transfer the files (MusicBee) doesn't matter...

 

It just disconnects after transfering a couple of songs and vanishes from Windows' devices list. Then it gets stuck in the "transfering" screen until I press the power button for a while and reboot it.

 

Then, when I reconnect it, Windows says something like "There's a problem with this drive. Scan it now and fix it". However, when I scan it, it says it didn't find any problem at all.

 

I'm on Windows 10 64, by the way. Latest 1.28 firmware installed. No external memory card. All previously added songs are playing just fine.

 

Could you give me a hand here? This really sucks. Smiley Sad

 

Thank you in advance,

 

Raf.

SanDisk Guru
Posts: 3,233
Registered: ‎09-13-2008

Re: Clip Sport disconnects while transfering files

Is you computer a notebook? If so, first plug in the notebook, then connect the player. If your pc is a desktop, try using a rear usb port. The front usb ports often put out less power than the rear ones on a desktop pc. 

are you connecting the player directly, and not through a hub or usb extension cable? Did you try using a different usb cable? 

Newbie
Posts: 1
Registered: ‎03-27-2017

Re: Clip Sport disconnects while transfering files

Did you ever get a solution to this?  I've had a new Sansa Clip Sport delivered today and have the same problem.  I can't load anything onto it from my PC.    I own 2 earlier models, the Clip +, and they work fine with this same PC.   This new one is meant as a present for a friend.  How disappointing that the new one doesn't work.   I cannot get any help from Sansa.

SanDisk Fanatic
Posts: 355
Registered: ‎09-12-2015

Re: Clip Sport disconnects while transfering files

[ Edited ]

I get the most reliable connection using the micro USB cable that came with my Clip Sport.

About 4 out of 5 of my other random micro USB cables do not allow file transfers. 

Also, I am getting most reliable results using Win 10.

Newbie
Posts: 1
Registered: ‎04-07-2017

Re: Clip Sport disconnects while transfering files

I tried all of these things, but none of them work. Any ideas? I don't think stamping it to death will fix it.

 

(Desktop PC btw.)

Newbie
Posts: 3
Registered: ‎02-20-2017

Re: Clip Sport disconnects while transfering files

Use the original cable.

Newbie
Posts: 4
Registered: ‎11-05-2012

Re: Clip Sport disconnects while transfering files

I had/have similar problem.

I think computer is sending data too fast to the Sansa.

 

Pluggged into a USB2.0 and it seems to work OK now.