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Administrator
Posts: 526
Registered: ‎07-20-2007

SanDisk Clip Sport Plus Firmware 2.13 Download and Installation Instructions

Firmware is the software code that powers your Clip Sport Plus and Clip Voice. You can think of it as the operating system.  SanDisk actively and periodically updates the capabilities, functionality, and reliability of the Firmware.  For an optimal experience with your Clip Sport Plus/Voice, SanDisk recommends that you update your Firmware with each new release.  It’s fast, easy, and free!

SanDisk has released firmware version 2.13 for the SanDisk Clip Sport Plus/Voice. Download links and the release notes are available below.

SanDisk Clip Sport Plus/Voice Firmware 2.13 Download and Installation instructions

• Ensure your battery is > 50% full.
• Plug in your SanDisk Clip Sport Plus/Voice to your computer.
• Download and save the upgrade.hex file from the following link to a folder on your computer. - Click here to download

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• Drag the file to the root directory of your SanDisk Clip Sport Plus/Voice

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• Disconnect the SanDisk Clip Sport Plus/Voice and let the firmware update begin.
• Once it finishes doing its update, it will turn itself off.
• Turn the Clip Sport Plus/Voice on, Select your language and region preference
• Once it is back to the main menu, head to "Settings" >"System Settings"> "Info", and verify the "Version" is now 2.13"

 

SanDisk Clip Sport Plus/Voice Release notes

This new firmware has various enhancements and bug fixes, including key fixes listed below. Upon completion of the firmware upgrade, the device will turn off; power on the device to complete the upgrade process.  If the device does not initiate or complete, press & hold the Power switch for 15 seconds to reset the device and then press and hold power button again for 1 second to restart

New Changes since 2.12

Bug Fixes
Add the ON/OFF press time from default 250ms to 2s to fix the abnormal power off and reboot issue

New Changes since 2.09

Enhancements
Improve Podcast Audio duration display

Bug Fixes
.aac file shows incorrect playback time
FM frequency jumps below the standard FM lower frequency range once all channels are deleted
User is unable to remove an FM channel when there are 30 preset channels
.m4a format long duration songs are not playing
Some bit rate .wma files are not playing
Sorting by track number
Device fails to show Track no in ascending order if the albums contain >7 songs

New Changes since 2.02

Enhancements
Clip Sport Plus will go to sleep when bluetooth connection is lost and not reconnected

Bug Fixes
Improved Bluetooth compatibility with AVRCP devices that pause and resume
Fixed AAC playback time showing incorrect duration
Fixed playback issue with lossy M4A files

New changes since 1.10

 

Enhancements:

 Added Audible (.aax) support

Newbie
Posts: 3
Registered: ‎06-25-2015

Re: SanDisk Clip Sport Plus Firmware 2.13 Download and Installation Instructions

I received my new Clip Sport Plus today and was unable to see my Audible books on the device (although they look like they've downloaded just fine from Audible).  

 

I just did the firmware update and re-registered my device on Audible and downloaded them again.  STILL can not see any of my books on this device.  

 

Any suggestions or help would be greatly appreciated.  I've been searching the web for an hour but all the similar problems were on older versions and from 2008 and 2011.  

SanDisk Guru
Posts: 16,027
Registered: ‎04-17-2008

Re: SanDisk Clip Sport Plus Firmware 2.13 Download and Installation Instructions

Are they maybe under MUSIC & not BOOKS? Sometimes Audible does not copy them to the correct folder..

Newbie
Posts: 3
Registered: ‎06-25-2015

Re: SanDisk Clip Sport Plus Firmware 2.13 Download and Installation Instructions

I checked MUSIC and that folder is empty as well.  They show up under FOLDERS in the root files but if I try to select them it states Format Not Supported.  I filed a case with SanDisk.  Hope to hear from them soon.  

SanDisk Guru
Posts: 4,039
Registered: ‎07-18-2007

Re: SanDisk Clip Sport Plus Firmware 2.13 Download and Installation Instructions

what audible format did you download? the clip sport plus only supports Audible enhanced format .aax.  If you have format 4 or something other than .aax you will need to redownload in Audible Enhanced format .aax