11-01-2017 12:53 PM
I bought this product about a year ago, and it worked fine then (same PC/hardware/OS would recognize it and operate as expected).
Now, I don't know what has changed, but when I attach the USB connection, it won't recognize it. I've tried the troubleshooting here: https://kb.sandisk.com/app/answers/detail/a_id/14127 to no avail (note: I do not even get the "USB Device Not Recognized" pop-up). My computer simply does not seem to be aware that it is connected.
Is there a way to get the necessary drivers through SanDisk?
For reference, I'm running on an HP Pavilion laptop with Windows 10
11-02-2017 07:53 AM
there are no drivers needed. this device uses the native mass storage class drivers included in windows.
have you tried a different cable? also tried it on different computers?
01-03-2018 12:42 PM
Worked fine initially, but now my Windows 7 Pro PC doesn't see it. It turns on to charge upon plugging it in, but does not show as a connected device. I did try another PC (laptop) and also different cables, but neither of those suggestions work.
01-07-2018 12:43 PM
Same problem for me (and initially would not even charge). Not being recognised by Win10 (also on an HP Pavilion) but also on my Mac with latest MacOS. Hunted down my old netbook running WinXP - also not recognising.
Then thought let's find the cable that cable that came with the Clip - easy to recognise as it is a flat cable. SOLVED! Looks like the cable must have a different spec to standard micro USB.
Never had this problem with old e200 series as the cable was unique.