11-01-2017 12:53 PM
I bought this product about a year ago, and it worked fine then (same PC/hardware/OS would recognize it and operate as expected).
Now, I don't know what has changed, but when I attach the USB connection, it won't recognize it. I've tried the troubleshooting here: https://kb.sandisk.com/app/answers/detail/a_id/14127 to no avail (note: I do not even get the "USB Device Not Recognized" pop-up). My computer simply does not seem to be aware that it is connected.
Is there a way to get the necessary drivers through SanDisk?
For reference, I'm running on an HP Pavilion laptop with Windows 10
11-02-2017 07:53 AM
there are no drivers needed. this device uses the native mass storage class drivers included in windows.
have you tried a different cable? also tried it on different computers?