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Newbie
Posts: 1
Registered: ‎11-01-2017

My PC won't recognize Clip Sport Plus Player

I bought this product about a year ago, and it worked fine then (same PC/hardware/OS would recognize it and operate as expected).

 

Now, I don't know what has changed, but when I attach the USB connection, it won't recognize it. I've tried the troubleshooting here: https://kb.sandisk.com/app/answers/detail/a_id/14127 to no avail (note: I do not even get the "USB Device Not Recognized" pop-up). My computer simply does not seem to be aware that it is connected.

 

Is there a way to get the necessary drivers through SanDisk?

 

For reference, I'm running on an HP Pavilion laptop with Windows 10

 

Thank you...

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SanDisk Guru
Posts: 4,227
Registered: ‎07-18-2007

Re: My PC won't recognize Clip Sport Plus Player

there are no drivers needed. this device uses the native mass storage class drivers included in windows. 

 

have you tried a different cable? also tried it on different computers?