02-12-2017 08:48 AM
I just bought a new Clip Sport Plus (update 2.02 installed) and have been struggling with the empty playlist problem that so many seem to be experiencing with various Sandisk MP3 players. I'm sorry for yet another post on this topic but I really need some help.
I've researched articles on this blog and experimented with several approaches, but have had frustrating and inconsistent results after several hours of trying.
After several failed attempts, I decided to create a test folder with 3 files and meticulously follow the instructions on the Sandisk support page for the Clip Sport Plus using WMP. I decided to created a folder called FolderA with three MP3 audios, Song1, Song2, and Song3 so that I could send an example to this forum. Before I did, I dragged this folder (containing the playlist) to the Clip Sport /Music folder and amazingly it worked.
Having believed the problem solved, I went to my actual desired folder and followed the exact same procedure and was disappointed to find the playlist empty. Here's the contents of the test playlist FolderA that worked:
and a truncated version of the desired playlist folder ACI_1-10 that did not work
Both folders were built identically and both reside in the /Music folder on the device. Both playlists show up when I look in the playlists on the device, but FolderA is populated and works properly and the other is empty.
Thinking that the underscore and dash in the folder name might be causing the problem, I repeated the process with a folder having only letters and numbers to no avail.
I must be missing something basic, so if someone has cracked the code on how to make playlists work properly, I would very much appreciate the help. Thanks!!!
Solved! Go to Solution.
02-12-2017 11:00 AM - edited 02-12-2017 11:18 AM
I am contributing these comments based on my experience using the SanDisk Clip Sport (not the Plus).
I recommend everyone to try using the software mp3tag to create m3u playlists for SanDisk players
My Clip Sport will properly access my playlists using MUSIC mode, but not FOLDER mode.
Also, my playlists work when my ID3 tag information is filled in for each cited audio file.
Here is the format of a playlist on my Clip Sport (created by mp3tag).
nnn=3-digit number (with no obvious relationship to the file information ?)
songtitle does not include .mp3
I hope this helps.....
02-27-2017 11:42 AM
I just wanted to follow up on the e-mail I posted a couple of weeks ago, in hopes it may help others with the same 'empty playlist' issue.
First of all, let me send a shout-out to Sandisk International Support. They worked with me on two seperate occasions and the reps were very courteous and helpful.
In order to investigate the issue, I uploaded my files to a Sandisk dropbox site, and the technicians saw the same problem I had. They were able to resolve the issue by changing all the file names to Track 1, Track 2, Track 3, etc. Despite the fact that the orginal file names were a simple string of letters and numbers (i.e., B2M01101.mp3), the files weren't visibile on the Clip Sport Plus.
The tech did not know why this problem was happening and I haven't had time to investigate further by using different variations of file names, but renaming the files to Track 1, Track 2, Track 3, etc allows the playlist to be created correctly and played in the right order on my device.
I hope this helps others experiencing similar problems.
02-27-2017 06:17 PM - edited 02-27-2017 06:18 PM
Thank you for posting a follow-up to this confusing problem.
I decided to try your original filenames on four simple mp3 audio files using my Clip Sport (not the Plus version).
I discovered that my player would not display the contents of my playlist using the filenames you reported.
My player would recognize and play the files using MUSIC mode and FOLDER mode.
Then I decided to try a few filenaming variations and I hit upon a solution in my first attempt.
I used "mp3tag" software to create a working playlist using these slightly modified filenames.
B2M01101 -> B2M0101
B2M01102 -> B2M0102
B2M01103 -> B2M0103
B2M01104 -> B2M0104
(I think the problem may relate to using 7 identical characters in a row at the beginning of each filename?)
02-28-2017 07:29 AM
Thanks for taking the time to respond! I think you may have hit on something. There must be a llimit on how many identical characters you can have at the start of a filename, and six seems that magic number. Thats why your renaming scheme worked and that's why Sandisk's support team solution worked with Track 1, Track 2, Track 3, etc.
I was concerned that without knowing why my filenames didn't work (even though I had a workaround), I could run into problems again in the future, but I think your broke the code. Thanks again!
02-28-2017 07:49 AM
One final follow up here for Clip Sport Plus owners, the playlist must be located in the same folder as the .mp3 files in the device's Music folder, not in the device's Playlist folder.
For example, if you have an album of music that you've put in a folder called Album A, then the playlist for that album must also be stored in folder Album A on the device.
Interesting enough though, when you want to select that playlist, it will show up in the devices Playlist folder.
Also, the playlist is simply an ASCII text file with a list of the songs you have in the folder. No extra header information is required. For example,
Make sure there is a carriage return after the last file in the playlist or that last song will not play.
As part of the investigation of my problem, Sandisk tech support sent me the following link to a batch file
Simply put the batch file in your desired music folder, i.e., Album A, and run it. The batch file with create a playlist titled Playlist.m3u in the correct format. You can rename that playlist to Album A or whatever, and store it on your device.
02-28-2017 10:32 AM - edited 02-28-2017 10:56 AM
I think everyone who has struggled to understand how SanDisk players interpret m3u files will appreciate your effort to obtain and post the link to the SanDisk batch file for automatically compiling m3u Playlists.
One limitation of this simple method is that it does not allow for a playlist compilation of audio files from several subdirectories. The software "mp3tag" can produce a slightly more complex m3u file that can point to audio files residing in multiple subdirectories inside the main Music directory. The m3u file can be saved into the main Music directory or any subdirectory inside the Music directory.
03-01-2017 01:11 PM - edited 03-01-2017 01:14 PM
I am still inspired by the helpful contribution of member John-Z and his effort to resolve the basic syntax of m3u Playlists.
I modified the simple batch file that John obtained from SanDisk Tech Support.
This version allows for the inclusion of multiple subdirectories in one m3u playlist file.
I added the command /s to include all subdirectories below the current resident directory.
The output file "Playlist.m3u" should be renamed as needed.
08-26-2017 07:34 AM - edited 08-26-2017 07:55 AM
I'm sorry, but this seems a bit ridiculous. I can't do a simple sync or copy from a typical media player on windows and have playlists work? I've had older clips and haven't had issues. I go and use media monkey and syncing the playlist fails. I transfer the playlist to the playlist folder. The music copies over and the playlist is empty. This is in addition to those same tracks already existing on my Clip. Yet the playlist is empty.
Having to jump through hoops, renaming tracks, placing in specific folders outside the norm seems to be a bit much. This isn't 2003 on my original Rio Player. And this isn't a first gen Sansa product. I only bought a Sport Plus out of necessity on vacation, and now I'm really regretting it and more mad I left my Shanling M1 at home.
I even copied the folder containing the songs and m3u file over to the music folder like the sandisk instructions recommend. And I still have an empty playlist. I can manually do a go list, but god forbid I forget one track. I can't easily add it in and put it in its proper spot. Just frustrating. I should be able to be in WMP or MediaMonkey and just transfer a playlist and have it show up and be working. Going backwards makes no sense.