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Newbie
Posts: 1
Registered: ‎06-27-2017

Bluetooth not pairing earbuds

Hi. I bought a sandisk clip sport plus 16gb bluetooth mp3 player and updated the firmware, but cannot pair it with my Billboard Wireless Earbuds (BB896). Is there a compatibility issue, or maybe I got a defective player?

Earbuds.jpg
SanDisk Guru
Posts: 4,222
Registered: ‎07-18-2007

Re: Bluetooth not pairing earbuds

i would recommend contacting sandisk support. they can check the version of EPROM used in the device you have. if it is an older version replacing it may solve the issue.