12-18-2015 01:08 PM
I experienced this same problem (device freeze-up) with my Clip Sport within a few days after my purchase.
I was attempting to play an album I purchased several years ago from iTunes.
These songs were "m4p" files with embedded DRM (digital rights management).
I forgot these files could only be played within my iTunes software or by Apple gadgets that I signed in with my iTunes account.
I think the Clip Sport and Clip Jam do not like music files with embedded "DRM".
Anyone else have freeze-up stories to share???
08-11-2016 07:01 PM
My Clip Plus got hung up the other day. No amount of holding down buttons and powering on and off would fix it. I would try to start a file and it would play for one second (if that) and then stop. I finally fixed it by formatting with the on-board option--for some reason using format from within Windows Media Player didn't erase anything--then I resetup syncing and synced files back and now it works again.
08-12-2016 04:06 PM
Yet another reason some avoid WMP like the plague.