Hi, I am trying to update a Clip Jam running Firmware version 1.03. The most recent version is 1.12. When I try dragging that into my root directory and unplugging the player from my laptop, nothing happens. When I try clicking it on directly from the root directory, it says that the file format is not supported. I tried updating to 1.05 rather than 1.12, but I had the same problem. Help!