have you tried resetting the jam? hold the power button for 15 seconds and then turn it back on normally. If it is still the same it may need to be replaced. If that is the case contact sandisk support for warranty replacement.
have you tried resetting the jam? hold the power button for 15 seconds and then turn it back on normally. If it is still the same it may need to be replaced. If that is the case contact sandisk support for warranty replacement.