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Newbie
Posts: 1
Registered: ‎07-06-2017

My Sansa Clip Jam will not turn OFF no matter what I do

I love the Sansa clips and this is my 3rd. It's 2 months old and today I turn it on and then went to turn off and it won't. I hod the power button for nearly a mionute and still nothing. I connected to my PC and the PC not recognizing it. It's under warranty but there must be an easier solution. Bought at Best Buy.

 

SanDisk Guru
Posts: 4,220
Registered: ‎07-18-2007

Re: My Sansa Clip Jam will not turn OFF no matter what I do

pressing the power button for about 20 seconds should force it to power down. If not you can try letting the battery run out and recharging and see if that will get it to unfreeze. If not it would need to be replaced.