07-06-2017 12:02 PM
I love the Sansa clips and this is my 3rd. It's 2 months old and today I turn it on and then went to turn off and it won't. I hod the power button for nearly a mionute and still nothing. I connected to my PC and the PC not recognizing it. It's under warranty but there must be an easier solution. Bought at Best Buy.
07-12-2017 10:08 AM
pressing the power button for about 20 seconds should force it to power down. If not you can try letting the battery run out and recharging and see if that will get it to unfreeze. If not it would need to be replaced.