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Newbie
Posts: 2
Registered: ‎12-05-2016
Accepted Solution

Can't access main menu + muted

Help Anyone!

 

Got ths Sandisk Clip Jam. Worked just fine for two days. Was listening to the radio when sound was suddenly muted. Checked volume, tried other stations, turned on and off, replaced earbuds. Nothing.

 

Tried going to main menu to see if the problem was only with the radio - couldn't get to the main menu - it just allows the radio option.

 

Frantic,.

SanDisk Fanatic
Posts: 373
Registered: ‎09-12-2015

Re: Can't access main menu + muted

Maybe the player is locked?
The lock / unlock button is the "Back" button. Press and hold for 3 secs.

If you can get to the Settings Menu. Maybe try to execute a "Restore". This should return the player to factory settings. This will not delete any content you copied to the player.

Best Wishes
SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: Can't access main menu + muted

And if nothing else works, you could try reapplying the latest firmware--perhaps it's a firmware glitch, which can happen over time.

Newbie
Posts: 2
Registered: ‎12-05-2016

Re: Can't access main menu + muted

Thank you so much!