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Newbie
Posts: 2
Registered: ‎02-22-2017

Ultra Dual USB Drive 3.0 disconnecting on File Transfer

Hello.

 

I hope someone can help me out with a problem?

 

I have recently purchased the above item and when I try to transfer MP4 files from my Mac to the device, it keeps disconnecting part way through, the re connecting. I get the error code 33?

 

Many thanks 

SanDisk Guru
Posts: 3,956
Registered: ‎07-18-2007

Re: Ultra Dual USB Drive 3.0 disconnecting on File Transfer

what version of OSX are you using? 

Do you have any other removable drives that are working correctly with the Mac?

does the dual drive work normally on any other systems?

Newbie
Posts: 2
Registered: ‎02-22-2017

Re: Ultra Dual USB Drive 3.0 disconnecting on File Transfer

Hello.

 

I've only used it on my Mac. I have other USB devices in the computer which all work fine. I'm running on 10.12.3