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Newbie
Posts: 1
Registered: ‎08-09-2015

Great customer service

I just wanted to thank SanDisk for the excellent service I received regarding my warranty RMA for my SD card. I'm sure that you hear a lot of complaints in these forums but I feel that what you do well should be acknowledged also. Thank you for the fast and efficient service you provided in replacing my defective card, it's truly appreciated.

SanDisk Guru
Posts: 4,188
Registered: ‎07-18-2007

Re: Great customer service

awesome! thanks for the feedback. 

Newbie
Posts: 1
Registered: ‎09-28-2015

Re: Great customer service

I concur 100%!  Absolutely fantastic customer service!  I had a micro sd card stop working last week.  When troubleshooting that problemI came across the SanDisk website and learned of the lifetime replacement warranty.  So Saturday morning I emailed customer service and ask about returning the bad one for a good one.  Saturday evening I received an email with a easy to understand short list of info they needed which also included close up pictures of both sides of the returning card.  Sent that off Sunday morning and Sunday evening I received an email with the USPS Return Shipping Label for mailing.  Monday morning it went in the mail.  Now talk about smooth hassel free return process, this is the best I have ever seen anywhere!   I will buy no other brand in the future.

 

Thanks SanDisk Customer Service Folks! ! You're the best of the best!