sansa clip zip not working

I have just been given this device and i cannot get it to switch on.

the display shows ‘file not found’ and the shows ‘Plug USB cable’

other times is shows a rockbox display and a file not found message.

I have tried holding the power switch for 20 seconds but it doesnt work.

Please help :cry:

With the device powered off, hold the left array button, and then plug in USB. Do not let go of the button until it boots. Once you have USB working, update the sandisk firmware. That will restore the firmware to normal.

Sara toga, what is the left array button???

Saratoga, what is the left array button???

Saratoga, thank you so much. 

It seems to be OK now