"Refreshing Your Media" is stuck

Connected a friends Clip+ 4.5 MP3 to her laptop (no, don’t know it’s specs of laptop off hand), copied 3 files from Clip to her laptop, removed Clip (there was NO EJECT option, just removed the Clip) and now it reads REFRESHING YOUR MEDIA after a good 3/4 of a DAY. When the clip is plugged into her radio/combo to charge, the radio/combo says DEVICE NOT RECOGNIZED.

She cannot aford to lose the data on her Clip, nor is she savvy enough to tinker. Please help. TIA.