"Refreshing Your Media" is stuck

Nevermind, I’m just going to take it back to Best Buy. I seriously dislike having to wait an hour to “Refresh your media” even when I finally got it to work, I deleted all the songs and it’s taking longer. Seriously? it’s EMPTY what the heck is the long wait?

Do I really want to wait this out the next time I sync 1 song? I think not.

and to boot, my Computer isn’t even reading that it’s plugged in anymore.